Help with buying

Our secure server encrypts your payment information. We accept the following payment methods: 

Entering New Payment Information

Here are some tips to help avoid errors entering or processing payment information:

• First and Last Name: Enter your name as it appears on the card you are using.
• Card Number: Enter the card number without any dashes or spaces.
• Expiration Date: Select the date and year from the drop-down menus.
• Security Code: Enter the 3-digit security code on the back of your card

Selecting Existing Payment Information

Payment methods used for previous orders appear as payment options when you sign into an existing Autodesk Account during checkout. If you're not sure whether the information for an existing payment method is current, re-enter it as a new card. The option to edit or update an existing payment method during checkout is not currently available in the store cart.

Financing Purchases

The online store accepts only bank cards and PayPal. Autodesk sales representatives or Autodesk Authorized Resellers may offer other payment options. Please see these pages for more information: 

• Autodesk Authorized Resellers

Here are some items to check if you encounter payment errors: 

• Card Number and Expiration Date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
• Name and Billing Address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
• Purchase Limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.

Online payments

We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes 1-5 days, as some transfers between banks can take time for processing the payment. Check with your payment provider for information about when charges will post to your account.

Tax will be charged to all customers from UAE and Saudi Arabia, however if you are a registered business with a valid Tax ID entered at checkout, tax will be waived.

Tax rates:

• UAE 5%
• Saudi Arabia 15%

Other countries available at checkout are not subject to tax.

Your Autodesk software and service subscriptions automatically renew to ensure you have continuous access. You will be charged for a new subscription term on the renewal date listed in your Autodesk Account.

Subscriptions purchased from the Autodesk store renew automatically, however, some subscription term lengths are only available from Resellers or your Autodesk sales representative and do not renew automatically. You will receive renewal notifications 45, 30, and 4 days prior to expiration with renewal instructions.

The payment method you entered during purchase for will be used for subscription renewal. If you prefer to use a different payment method for recurring billing for subscription renewal, you can update your payment settings in your Autodesk Account. 

About Monthly Renewal

If you choose a Monthly subscription, you are charged the renewal rate automatically each month on an ongoing basis until you turn off automatic renewal. If you wish to subscribe for only one month or end your subscription after several months, you must visit your Autodesk Account and turn off the automatic renewal setting before your account renews for the next monthly term. 

To update automatic subscription renewal settings: 

1. Sign in to your Autodesk Account at manage.autodesk.com.
2. Locate your software in the list of Products & Services and click the arrow to expand the subscription details.
   
3. Click Edit Payment in the product details tray and follow the on-screen instructions.

See Updating Payment Information for Your Subscription for information. 

Alternatively, if you need to update the credit card number or expiration date associated with your auto-renewal: 

1. Visit Look Up Order page
2. Enter the email address associated with your order as well as your password. If you do not know your password, you can click here to retrieve it.
   
3. Once you have logged in to the Payment Information page, click the Edit button to update your existing credit card information
   
4. Click Submit to save it once you have completed your changes.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email. 

The order confirmation email message is your receipt or invoice for your purchase. Please save or print this email, or you can reprint it from Autodesk Account or your country's Look Up Page. If you have a subscription order with recurring billing, you receive an order confirmation email (receipt) each time we bill you and renew your subscription.

To print your invoice

1. Sign in to Autodesk Account and go to your Order History
2. Enter your order number (found in your confirmation email) and password on the Look Up Your Order page and click Search.  Note: Your order number can be found on your confirmation e-mail.
3. On the Look Up Order page, enter your order number and password and click Find Order.
4. To view the invoice, follow the directions depending on which country you made the purchase in. 

To receive a full refund for a monthly subscription purchased online from Autodesk, you must return it within 15 days of the initial purchase or renewal. For a refund on a maintenance plan or an annual or multi-year subscription, you must initiate the return within 30 days of purchase or renewal. 

This policy is effective from the first day that payment is received, and applies solely to purchases and renewals of subscriptions and maintenance plans purchased through Digital River on behalf of Autodesk. This policy does not apply to any other products, services, or offerings. Examples of offerings to which the policy does not apply include, but are not limited to, consulting services, platform subscriptions (e.g., Autodesk® Forge), Extra Territory Rights, cloud credits, and membership or similar fees. 

If your order meets our Refund Policy criteria outlined above, please click on this link: View Order, enter your order number (you can refer to your confirmation email for your order number) or email address to search the order. Once the order is reflected, click on the Return button and select the Return reason to complete the return. 

If you still have issues with the Refund, please contact Customer Service for further assistance. 

When your refund is approved and processed by Digital River, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

If you need to cancel your subscription prior to the next renewal period, please use the following instructions: 

1. Look up your order
2. After locating your order (you can refer to your confirmation email for your order number), click “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order, as well as your password.
3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal. 

Note: You will have access to your subscription product for the full time period for which you have paid, even if the auto-renewal plan has been cancelled. Cancelling the auto-renewal plan means that your subscription will not be renewed at the end of your subscription term. After you cancel the auto-renewal plan, access to your subscription product will terminate at the end of your current subscription term.

When a refund is issued for a software purchase, your license to use the software and associated services is deactivated. This includes serial numbers and activation information for perpetual licenses or subscriptions to Autodesk software. You can no longer use the software or access services after we issue the refund. 

You have access to files uploaded to your 25 GB of cloud storage for 30 days after the subscription end date. After 30 days, your storage allocation is reduced to 5 GB. Any files that exceed that storage limit may become inaccessible.

To cancel subscription renewal for products purchased online 

Note: If you are directed to an Autodesk store to manage your subscription settings, you may be eligible to switch the payment platform for your subscription so all settings are managed in Autodesk Account. Switching your account provides you with easier account management features. 

1. Sign in to Autodesk Account at manage.autodesk.com and click Billing & Orders > Subscriptions in the left menu. 
2. Click the product you want to cancel to display your subscription details.
3. Click Manage renewal to open the Look Up Your Order screen.
   Note: If your screen looks different and you do not see the Manage renewal button, go to Cancel Subscription Renewal in Autodesk Account for instructions on managing your automatic renewal settings.
4. Enter your order number (found in your confirmation email) and password. See Finding Your Order Number and Password for more information.
   Note: If the order number field is auto-filled, it may not be correct. Replace it with the order number found in your confirmation email.

    

5. Click the Manage Auto-Renewal Plan link.

6. Click the off option under Automatic Renewal and then click Accept to verify the change in the pop-up window. This will stop automatic billing. Access to software and services associated with your subscription will end on the Expiration Date listed.

Finding Your Order Number and Password

The Order Number can be found in the confirmation email that was sent when you made your original purchase. If you can't remember the Password you used, click the Forgot your Password? link.

Note: The order number and password you used when you placed the original order may differ from your Autodesk Account sign-in information.