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AutoCAD Support Clinic

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Description

In this class, a panel of experts from Autodesk Product Support are here to answer your questions and share troubleshooting tips. We may not be able to answer or resolve all questions right away, but in this case, we can provide pointers or advice for further troubleshooting and information on how to log a support case for more in-depth investigations. We give a brief presentation at the start to introduce the support organization and the people involved and to explain what the current support options for customers are. Panel experts include members of the technical support, QA, and licensing teams.

Key Learnings

  • Use troubleshooting techniques for different situations
  • Get answers to a variety of support questions
  • Explain what the support options are and how to contact Support
  • Meet members of the Autodesk Product Support team

Speakers

  • Shawn Niles
    Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
  • Chris Miller
    Chris joined Autodesk in 2000 as a member of the AutoCAD Test Development team. He has a background in Mechanical Engineering and has used AutoCAD since R10.
  • David Dembkoski
    David Dembkoski is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, David oversees a both the East coast AutoCAD and Enterprise Systems team.
  • Avatar for Volker Cocco
    Volker Cocco
    Volker Cocco began using AutoCAD software in 1991 and joined Autodesk, Inc. in 2011. His career began as a technical drafter, and has included roles in CAD management, consulting & training. Volker lives in Troutdale, Oregon, U.S.A

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AutoCAD
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CAD Manager
Design
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