Description
In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and they'll also answer questions from the audience about real-time problems. If you're currently battling a problem at your office, this is the class to attend to receive expert advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. We will give attendees access to a website where they can log questions before the class so that the experts can research and provide sound answers. We will also have dedicated time for attendees to ask questions that they didn't submit beforehand. The class will have a computer set up with AutoCAD 2015 software for any attendees who need to demonstrate their problems. Panel experts include members of the Technical Support, Quality Assurance, and Licensing Teams.
Key Learnings
- Learn how to apply advanced troubleshooting techniques in your day-to-day job
- Learn how to contact Autodesk support for further assistance, and understand the options to do so
- Discover answers to real-world problems that may be hindering production
- Network with members of the Autodesk Support Team and capitalize on this relationship for future support
Speakers
- SNShawn NilesShawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
- JPJon PageI am currently a design manager on the AutoCAD team. My team is mixed between technical writers and user experience designers. Most of my team is focused on creating the Help for AutoCAD and the monthly "Have You Tried" articles to further help user. Our user experinece designers, strive to add valuable new features to AutoCAD. I have a degree in Architecture and 10 years of experience in the field using AutoCAD to help transform architectural designs from paper sketches to final construction documents and finally built projects. As you might expect with my continued emphasis on AutoCAD, my work in architecture leaned toward the tech side of the spectrum. Since joining Autodesk, I've primarily focused on AutoCAD-based products like AutoCAD, AutoCAD Architecture, AutoCAD MEP, the Autodesk Desktop App, and AutoCAD web. Over the years, I've taken on various roles, including testing, designing, and managing. After 23 years at Autodesk, I remain passionate about continually improving our products.
- DDDavid DembkoskiDavid Dembkoski is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, David oversees a both the East coast AutoCAD and Enterprise Systems team.
Volker CoccoVolker Cocco began using AutoCAD software in 1991 and joined Autodesk, Inc. in 2011. His career began as a technical drafter, and has included roles in CAD management, consulting & training. Volker lives in Troutdale, Oregon, U.S.A
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Session ID: 2025-03-03:7fdddb635a836f57414a3ec7 Player Element ID: au-brightcove-video-6082017233001
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