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AutoCAD Support Clinic

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Description

In this class a panel of experts from Autodesk, Inc., product support will share tips and tricks to help you become more productive, and also answer questions from the audience about real-time problems. If you are currently battling a problem at your office, this class will provide expert advice. The class will start with a brief presentation to introduce the support organization, the speakers, and the current support options for customers. There will be dedicated time for attendees to ask any questions troubling them. We will set up a computer in the class with AutoCAD 2016 software for any attendees who need to demonstrate their problems. Panel experts will include members of the Technical Support, QA, and Licensing Teams.

Key Learnings

  • Learn all the options for contacting Autodesk Product Support, and the benefits to doing so
  • Learn troubleshooting techniques for everyday problems that cost user's critical time
  • Receive answers to real-world problems that hinder production on a daily basis
  • Network with members of the Autodesk Support Team, and capitalize on this relationship for future support questions that arise

Speakers

  • Shawn Niles
    Shawn Niles is a technical support manager for the Autodesk product support team at Autodesk, Inc., based in Boston, Massachusetts. In this role, Shawn oversees a team of technical support specialists and helps to keep support quality at a high level.
  • Stewart Li
  • Avatar for Volker Cocco
    Volker Cocco
    Volker Cocco began using AutoCAD software in 1991 and joined Autodesk, Inc. in 2011. His career began as a technical drafter, and has included roles in CAD management, consulting & training. Volker lives in Troutdale, Oregon, U.S.A

Downloads

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Tags

Product
AutoCAD
AutoCAD LT
AutoCAD for Mac
Topics
IT Manager
Drafter
Design
CAD Management & IT
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