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Using the Power of PLM for Quality-Management Success

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Description

Join us for an insightful session led by Rania deLeon, a renowned quality and regulatory expert from Mina Methods. During this presentation, Rania will share the transformative journey of PPMDM, a medical device company, and its strategic use of product lifecycle management (PLM). Learn how in an industry with stringent regulatory demands, PLM has been a game changer for PPMDM, enabling a small team to manage vast operations efficiently. Rania will share how the use of PLM for quality management has enabled the manufacturing of high-quality products with an impressively low complaint rate. The presentation will explore lessons learned and take a glimpse into the future—translating this compliance success to other organizations. Key takeaways will include how PLM helped build and validate an effective quality-management system, leading to efficient operations, successful audits, and the delivery of superior quality products.

Key Learnings

  • Learn how PLM is used for quality management and compliance in the highly regulated medical device industry.
  • Gain an understanding of the business value of PLM for quality management and key metrics.
  • Discover lessons learned about PLM solution requirements and implementation to help inform your own journey with PLM.

Speaker

  • Rania deLeon
    Rania deLeon has nine years of experience in the medical device industry in both quality assurance and regulatory affairs. As founder and CEO of Mina Methods, LLC. she gained the full experience of developing medical devices from design and development to post market surveillance. She has experience building electronic quality management systems to ISO 13485, MDSAP, 21 CFR 820 (FDA), MDR 2017/745 (European Union), SOR/98-282 (HealthCanada), and Therapeutic Goods (Medical Devices) Regulations 2002 (Australia). She has written and received clearance for several 510(k)s and the design dossier (tech. file) to both the MDD 42/93/EEC and MDR 2017/745 along with the clinical evaluation reports for those devices. She is an ISO 19011 certified internal auditor for ISO 13485 Quality Management Systems and has been the lead auditee for several external audits for several regulatory jurisdictions and has participated in the MDSAP program.
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Transcript

RANIA DELEON: Hello. Thank you for coming to my presentation about using the power of PLM for quality management success. So I want to start off by asking you, How many people does it take to run a medical device company? Some might say 500, some might say 100. More conservatively, I think at best, it'd be 60 people.

We do it with less than 15 people. So you might ask yourself, How? It's all powered through process automation through Fusion lifecycle manage. My name is Rania deLeon, and I've been using Fusion Manage for 10 years. So I the software very well.

I'm the founder and owner of Mina Methods consulting, and I've been consulting for small medical device companies, serving as their quality assurance and regulatory affairs expert. I'm well versed in national and international regulations and standards. And I've had many successful submissions and interactions with the FDA notified body, and I accomplished all of this using Fusion Manage with a very small team.

My background's in biomedical engineering, and I'm currently pursuing my master's in law, focusing my efforts on administrative law and understanding agencies, how they think. I have extensive experience with cardiac surgical devices, and I have a few-- a few years ago, I went over to the dark side and I started learning about software as a medical device, delving into human factors, cybersecurity requirements, and everything that comes with developing software as a medical device.

So a little bit about Pressure Products, also known as PPMDM, it was established in 2015. My company, Mina Methods, has been the sole regulatory and quality consultant since 2015. PPMDM launches more than 60,000 cardiac surgical devices annually. And we achieve all of this by using Fusion Manage as our backbone, as it powers our quality management system.

So you might be asking yourself, What is a quality management system? Well, a quality management system can do a lot. With Fusion, you can manage everything, even your bathroom break reminders. But all jokes aside, a quality management system basically organizes and standardize your documents, your processes, your procedures, and it shows who's responsible.

It helps your organization have goals and objectives. It documents your procedures and organizes them. And it helps you achieve customer satisfaction and helps you reiterate on your processes to improve them.

So why do we need a QMS? The obvious answer is to comply with regulatory requirements. But it's so much more than that. You need your quality management system to promote safety, to meet your customer requirements, and what I find most importantly, is it helps your company operate in an efficient manner, so you can set organization-wide direction and you reduce your cost.

Better practices leads to better quality. But poor quality leads to frequent audits, warning letters, and even product recall. So why would you choose Fusion Manage for your quality management system?

Well, first of all, it's configurable. I can't tell you how many quality management systems I've seen, and nothing is more frustrating than having a workspace that you're stuck with that can't change. With Fusion, you're able to customize your workspaces, and you drive important discussions for your business.

It's flexible, so it has custom scripting options allowing for interdependencies between any workspaces, and it reduces human error. And finally, it is automated. The automation of workflow allows for seamless review cycles, and it makes quality control a pain-free process.

So just a little bit of background about the structure of Fusion and the tools you can use. So workflow is a way to have a process map in place, and it drives your process forward. Action items ensure things are getting done and they're being closed out prior to moving forward.

Flags and countdowns-- so if you need to track anything on a timer, you can do that in Fusion. Organize your documents and records and automate your processes through scripting. So you'll see that I'll reference, these elements throughout the PowerPoint.

In other companies, quality's siloed. With Fusion, it forces everyone to contribute. This also shifts the burden that would be on one person or entire departments and puts it on a system or an automated process.

One of my favorite stories that is told around the office was there was someone who used to work for a medical device company that had a person who had to handle label printing. And if you're in this industry, you know that label printing of medical devices is very important because you have to account for labels that are printed. It's a critical piece to ensure that there's no missing labels that could end up misbranding your medical device.

Anyway, there was a person who had to handle this, and apparently this person was always stressed out. Well, I wish I could show this person what we did with Fusion Manage because the label printing process is automated thanks to the advanced printing option in the system. And this is just one of the many examples of how we used Fusion to efficiently operate.

So Fusion enables efficiency. What PPMDM has accomplished with Fusion, as I told you, we produce and launch more than 60,000 products per year. We're audited across 40-plus international countries, and our QMS has been audited by these jurisdictions and has been audited by big names in the medical device industry. And we do this efficiently with an employee count of less than 15 people, and that includes our assembly operators.

So I wanted to do a deep dive on the workspaces that we've developed. So we've developed a system for training that is completely automated. I'll show you a little bit about doc control and how to survive an audit. I'll show you what we've done with our device master record and our lot records.

And I'll show you what we do with tooling and supplier management. Then I'll go into quality events, and I'll touch on workflow approvals and action items. And then finally, I'll talk a little bit about design controls.

So first up is training. Good training costs money. We estimate the training manager hourly rate is about $54 an hour. The hours for each training event is approximately 12 hours. I looked through my system and the amount of events-- training events that we have in one year was 285 training events. So that would cost your organization $184,680 for a manual training process.

So we obviously have found a way to get rid of that. So what can you do and why would you want to do that? So the regulation, employees have to be trained and competent on your procedures. And you need a way to organize these documents-- all of these training documents. So what we did is we automated training actions to ensure the right people are trained. And this ensures-- we even took it a step further and we ensure that employees and contractors who sign their name next to a document are trained.

So how do we do this? So basically, every time a procedure is revised, it will-- the system knows who needs to train on that procedure. So no longer do you need somebody with an Excel spreadsheet who's going around and thinking, Who needs to train on this procedure? We don't have that.

All we do is we put that procedure in the affected items and it automatically knows who needs to train on that. And then it puts those individuals, it assigns them action items. And we take it a step further in that when they have to perform those procedures, if the employee or contractor did not sign off on their training action item, the system will not allow them to perform the procedure. So that's the power of training-- automated training system in Fusion Manage.

So next, I want to talk a little bit about document control. So I'm going to poll you guys. How long does it take for a document to get through the change control process? I'd say in the old-- through the old way, the best you could do is probably two days.

So let's talk a little bit about the old way. So many paper cuts. So the old process for mechanical component drawing is to draft the drawing, call a design review, review the drawing, make changes if necessary, publish the drawing in your card repository, print the drawing to PDF, reformat it onto the control document format, upload it to your EQMS, send it for approval, and wait and pray that it gets done before you need to order the part. And this is just for an original release, which doesn't even involve change order requests and approval prior to making modifications to a drawing, which would actually add two review cycles.

So let's take a look at a case study. Let's face it, engineers hate-- I mean, they love documentation. So without Fusion Manage, the engineer would complain about compliance. Then they'll probably call quality, not sure how they're supposed to do this process. Then quality is going to open up the SOP and they're going to give the engineer a long-winded process-- the process that I just gave you, which I'm sure you would not be able to regurgitate back to me. And then you'd look blankly at quality, and then quality would get frustrated and just end up doing it for you.

And that ends up putting quality and compliance over here, and engineering and design and development over here. That's without Fusion. But with Fusion Manage, we enable ownership and independence of this process. And it allows you-- basically, all you have to do is upload the drawing, explain the changes, create the change order, and get your document approved.

So this is just showing you how easy it is. You hit Upload, and then you can see the change order through the associated workflow. This linking is very powerful in the system. So you're able to see which change order revised, which document.

So doc control, what can I do? And why would I want to do that? So you have hyperlinks to the change orders, which I just showed you. You have custom views by your job title. So depending on who you are, you can see certain things. You can see the effective date of the document.

Easy version history, so you can go back and see. Easy access to the system because it's cloud based, so you can get it wherever. And it retains and organizes all of your documents.

So let's put this into practice. And I want to talk a little bit about surviving the audit. So without Fusion Manage, the audit setup looked a little bit like this. You had a front room, you had a back room, you had a scribe, host, runner, doc controller, subject matter expert, auditee, a bunch of file cabinets, a copy machine, and you had anxiety and heartburn medications as you pray that all of your documentation is in order.

So that's without Fusion. But with Fusion Manage and how we do our audits, we have three people, and we don't have a front room and back room. We have our management representative, our quality manager, and a quality team member. We have a keyboard, a mouse, a monitor, and a computer. And we have our glowing smiles as we confidently show off our quality management system.

This is a quote from Andrew Armour, my mentor and the managing director of PPMDM, or Pressure Products. He said, "We're able to go through regulatory audits very efficiently as all documents and records are instantly available. It allows us to be in total control of every audit." And this is the truth. We're able to show off-- and I truly mean show off our quality management system to anyone who wants to take a look at it.

So now I'd like to delve into device master record and lot records. So some of the elements of a device master record, you'll have your drawings and specifications. You'll have the supplier who supplied the material. You'll have the materials for the assembly, assembly instructions, your inspection procedure, and you'll have listed who performed it, so the assembly operators, and then who performed the quality inspection, so your quality inspector. And you have any associated tools that went into either making or inspecting the product.

So let me tell you a little bit about the validation checks we have. So we make sure that every supplier that's used in our product has been approved on the supplier list and is in-- and is currently on the active state. We make sure that our materials are traceable through Fusion. We also ensure that we don't use any expired material.

These are all validation checks that we've put into place because of Fusion. We have a clear material disposition. So it'll say right there, is it QC accept, is it QC hold, is it QC reject? We ensure that all of our procedures are validated. We ensure that all of our inspection methods have gone through test method validation.

And we're able to ensure that all the personnel who are performing the procedures are trained. And we're able to also ensure that any of the tools that we use in production are active. And these are all automated processes.

So this is a typical device master record. So you'll see here that we can specify all the details, what types of certificates are needed. We have the sourcing, so who supplies this product. And you see that we have a validation-- a validation field that we can pull from.

We have our device requirements listed, and then our revisions. And we also have all of these procedures that go into making this device master. So any equipment setup procedures, process control procedures, manufacturing procedures, and quality procedures.

And then here, we have the inspection parameter. So if it's a normal inspection, and it shows which levels are required for the inspector, in order for them to inspect the product. So how many samples are they supposed to look at? That's based off of a number.

So how do we pull that in? So we use this Device field to put the device into the lot record. And when it does that, it automatically pulls in all of the procedures that were listed on the previous page. So it'll pull in the equipment procedures automatically, and pull in all of the quality procedures.

Here, as I indicated earlier, we have the disposition of the material. We also have an expiration date. So because we have this expiration date in our lot records, we are able to see if we're using a material that is expired, and the system will flag it for us.

We're able to see if there's a supplier validation on this material. And if there is, we make sure in the system that it's been completed through this flag, this validation flag. We make sure all of these procedures are validated, as I said before.

We ensure that our clean room is within the specified limits with this validation flag here. And in the inspection history here, as I said before, these numbers came from the device master, and it automatically tells the inspector, it calculates based on the original size of the lot, how much-- how many parts the inspector is supposed to inspect.

And then as operators sign off on these procedures, our system is also checking to make sure, Did they train on the procedure that they're signing off? For the inspection history, we also have a check to make sure that the inspector actually made-- inspected the right amount. So if their inspection amount was insufficient, the system will tell them that it was insufficient. So we have a ton of checks in our lot records workspace.

So this is just looking at it in action. So did we get everything? Basically, it would provide a notification telling you what's missing. So is it the sample size?

Is it the pouch labels are missing in the attachments? Did you complete all of your procedures? Did you meet all of your acceptance criteria? et cetera and so forth.

And then finally, we have a gate for product release through our device release checklist. So what we do here is we make sure that the design history file is complete, process validation's complete, package validation's complete, all the nonconformances are complete, suppliers are approved, all the files are completed, sterilization validation is up to date, which jurisdictions we can sell in. All of this is done through our device release checklist prior to us releasing the product. Because of these systems, our product has a very low complaint rate.

So I want to touch on our tooling and supplier management system. So some of the tooling features-- so what we have to do is we have to record our activities and that could be calibrating the machine or preventive maintenance or inspection. And what we do is we set up a schedule for these tools.

So we may put calibration on once a year or once every few years, and preventive maintenance once a year, or maybe it's every 30 days. And we set the schedule, and it-- we set it and we forget it. And it triggers notifications for us. And it sets a countdown reminder. So I'll show you how we do that with flags.

And this ensures that we never miss an activity again. And as I stated before, because we're selecting these tools in our lot records, whenever we use them, the system is ensuring that all of the recorded activities have been completed. And if it's not, it flags us and it tells us preventive maintenance must be completed on the tool prior to moving forward.

So this is just a look at our tooling management. So we have our calibration and when-- the schedule of our calibration and preventive maintenance, what's required, and which procedures. We have a countdown, and we have flags. So these flags will turn yellow to red as we approach the due date.

Supplier management is the same thing. So suppliers may require different levels of documentation. They may require a questionnaire or a quality agreement or a quality certification. We manage all of this in our system by setting-- doing the same thing we do with tools, setting up the due date, setting the schedule, and using the flags.

And if we have a supplier that's supplying a product and we put it in our lot records, if any of these items are red or out of compliance, our system will flag it and tell us, this supplier needs their quality certificate. It's not up to date, things like that.

So finally, I want to touch-- oh, not finally. So I also want to go into quality events. So CAPA, SCARs, and NCRs. So quality events, what can you do and why would you want to do it?

So this allows you-- quality events allows you to document issues that occur and implement changes to ensure the issues do not reoccur. So these are in the form of CAPAs, which are Corrective Action/Preventive Action, Nonconformances, or NCRs, or SCARs, which are the same as CAPA, but it's for supplier issues.

It allows you to set a corrective action plan, ensure that it gets reviewed and approved. And we do this all through automated workflows. And more importantly, we're able to connect everything in the system. So I'll show you how we do this.

I wanted to start off with a case study here. Is it hot in here or is it just me? An auditor noticed the storage temperature limits on our product and noticed that they're monitored in the clean room, but they were not monitored in the warehouse.

So what we were able to accomplish with Fusion Manage within three days was we opened up the CAPA in Fusion Manage. We perform the root cause analysis. We assigned action items. We put in the preventive action plan. And we implemented and monitored the system.

So what was the result of that? This is a quote directly from our auditor. They said, "This is probably the fastest turnaround of a nonconformance form I've seen. I've accepted it in the system."

So tick tock, compliance o'clock. We use our nonconformance reports and we track our closeout time. So you can see here, there's a closeout time and a closeout flag. And so we're able to ensure that we complete things in a timely manner.

So spinning the web here, you get approval all in one shot. So what I'm showing you here is that from a nonconformance report, you may need to generate an engineering change order or you may need to spawn a CAPA. You're able to put these actions here, get that approved in one place, all in one shot.

So you don't have to go to multiple places, or have multiple meetings to figure out, What are we going to do because of this nonconformance? It's all done here in one shot. And after we put in these actions-- so if I said this nonconformance report needs to generate an ECO and spawn a CAPA, once that gets approved, the system automatically generates a change order and automatically generates a CAPA.

And it puts that link in the associated relationships tab. So there's a complete connection from nonconformances to your ECOs to your CAPAs. So you're able to see the relationship to everything. So if a CAPA was spawned because of an NCR, it links it right here. You're able to see the entire story.

Where did this nonconformance start? What did the organization do about it? What are the changes that were made? And were they effective? And you can see this all through the linking.

We also leverage the classification manager in Fusion with our disposition questionnaire. So often, when you have a nonconformance, you have to dispose of the material. Are you going to use it as is? Are you going to rework it? And you have to ask yourself different questions based on the disposition. Well, we've used the classification manager to create these disposition questionnaires.

So now I want to talk about workflow approvals and action items. So workflow approvals and action items, What can I do? And why do I want to do that? It ensures that relevant department representatives are reviewing documents. So with our system, we're able to say quality, operations, and technical need to approve a document.

In most quality management systems that I see, the onus is on doc control to determine who needs to approve a change order. In Fusion, you can say, depending on the type of change that is selected, you will automatically pull these people, and no longer will an auditor see, oh, this person did not approve this type of change, because the system is automatically putting in who those people are.

With workflow approvals and action items, you drive project management. And you're able to do corrective and preventive actions. So no longer do you have to sit in a meeting and action items are talked about, but they're never memorialized, and nothing ever gets done.

This is all memorialized in your change order process, and with your workflow and your action items. And you can't move the process forward until these things are completed. And you're able to, like I said, set up required department approvals based on your specific workflow needs.

So this is just a sample workflow to get your seal of approval. You can have a transition on there that pulls in those required approvers, and the process won't move forward until those people sign off on their approvals. And the same with the action items.

And this is just a little sample of how we set this up. So in the roles, you set up whichever role you're looking for. And you use scripting to say, when it's this type of change, you pull these approvers, these users, and then it automatically puts them into the system. So no longer do you have to worry about who's approving what. The system does it all automatically.

And then finally, I want to touch a little bit on design controls. I'm not going to go in too much detail, but I have a QR code at the end of this slide if you want to hear more. So design controls, What can I do? And why do I want to do it?

Well, good design controls leads to better designs, which leads to less user complaints. And poor design controls leads to more complaints. And that could potentially lead to product recall. And you automate the painful parts of design controls.

So we always see, oh, one thing had to change in my traceability matrix, and now I need to go and change my input specification. I need to go change my [INAUDIBLE]. I need to go change my DV&V plan, and then I need to go change my DV&V report. And now you found a very minor change ended up-- your engineer ended up spending the entire day just making that little change, while in Fusion, we don't have that problem.

We developed a requirement master workspace where you put in all the information that's required. And then it automatically puts that information from the requirement master to all of the places it needs to go, whether that's your [INAUDIBLE], your product specification, your DV&V test plan, and then your DV&V report. And so your design V&V test plan, all of the information that you put in there, it feeds from the requirements master, and then you added a little bit on to it. But that-- all of the information you put in your DV&V test plan workspace automatically gets put into your VV test report workspace.

So now is the time to ask any questions. And like I said before, there's a QR code, so please feel free to reach out to me with any questions you have based on this presentation.

So I want to leave you guys with one final thought, another quote from my mentor, Andrew, and the managing director of PPMDM. "Fusion Manage has made it possible for a small medical device company like us to succeed." So what would your business do if every employee had four hours per week of free time?

Thank you so much for attending my presentation. And I hope you enjoyed it.

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We use Geo Targetly to direct website visitors to the most appropriate web page and/or serve tailored content based on their location. Geo Targetly uses the IP address of a website visitor to determine the approximate location of the visitor’s device. This helps ensure that the visitor views content in their (most likely) local language.Geo Targetly Privacy Policy
SpeedCurve
We use SpeedCurve to monitor and measure the performance of your website experience by measuring web page load times as well as the responsiveness of subsequent elements such as images, scripts, and text.SpeedCurve Privacy Policy
Qualified
Qualified is the Autodesk Live Chat agent platform. This platform provides services to allow our customers to communicate in real-time with Autodesk support. We may collect unique ID for specific browser sessions during a chat. Qualified Privacy Policy

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Improve your experience – allows us to show you what is relevant to you

Google Optimize
We use Google Optimize to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Google Optimize Privacy Policy
ClickTale
We use ClickTale to better understand where you may encounter difficulties with our sites. We use session recording to help us see how you interact with our sites, including any elements on our pages. Your Personally Identifiable Information is masked and is not collected. ClickTale Privacy Policy
OneSignal
We use OneSignal to deploy digital advertising on sites supported by OneSignal. Ads are based on both OneSignal data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that OneSignal has collected from you. We use the data that we provide to OneSignal to better customize your digital advertising experience and present you with more relevant ads. OneSignal Privacy Policy
Optimizely
We use Optimizely to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Optimizely Privacy Policy
Amplitude
We use Amplitude to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Amplitude Privacy Policy
Snowplow
We use Snowplow to collect data about your behavior on our sites. This may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, and your Autodesk ID. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our features. We also use advanced analytics methods to optimize your experience with email, customer support, and sales. Snowplow Privacy Policy
UserVoice
We use UserVoice to collect data about your behaviour on our sites. This may include pages you’ve visited. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our platform to provide the most relevant content. This allows us to enhance your overall user experience. UserVoice Privacy Policy
Clearbit
Clearbit allows real-time data enrichment to provide a personalized and relevant experience to our customers. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID.Clearbit Privacy Policy
YouTube
YouTube is a video sharing platform which allows users to view and share embedded videos on our websites. YouTube provides viewership metrics on video performance. YouTube Privacy Policy

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Customize your advertising – permits us to offer targeted advertising to you

Adobe Analytics
We use Adobe Analytics to collect data about your behavior on our sites. This may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, and your Autodesk ID. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our features. We also use advanced analytics methods to optimize your experience with email, customer support, and sales. Adobe Analytics Privacy Policy
Google Analytics (Web Analytics)
We use Google Analytics (Web Analytics) to collect data about your behavior on our sites. This may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. We use this data to measure our site performance and evaluate the ease of your online experience, so we can enhance our features. We also use advanced analytics methods to optimize your experience with email, customer support, and sales. Google Analytics (Web Analytics) Privacy Policy
AdWords
We use AdWords to deploy digital advertising on sites supported by AdWords. Ads are based on both AdWords data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that AdWords has collected from you. We use the data that we provide to AdWords to better customize your digital advertising experience and present you with more relevant ads. AdWords Privacy Policy
Marketo
We use Marketo to send you more timely and relevant email content. To do this, we collect data about your online behavior and your interaction with the emails we send. Data collected may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, email open rates, links clicked, and others. We may combine this data with data collected from other sources to offer you improved sales or customer service experiences, as well as more relevant content based on advanced analytics processing. Marketo Privacy Policy
Doubleclick
We use Doubleclick to deploy digital advertising on sites supported by Doubleclick. Ads are based on both Doubleclick data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Doubleclick has collected from you. We use the data that we provide to Doubleclick to better customize your digital advertising experience and present you with more relevant ads. Doubleclick Privacy Policy
HubSpot
We use HubSpot to send you more timely and relevant email content. To do this, we collect data about your online behavior and your interaction with the emails we send. Data collected may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, email open rates, links clicked, and others. HubSpot Privacy Policy
Twitter
We use Twitter to deploy digital advertising on sites supported by Twitter. Ads are based on both Twitter data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Twitter has collected from you. We use the data that we provide to Twitter to better customize your digital advertising experience and present you with more relevant ads. Twitter Privacy Policy
Facebook
We use Facebook to deploy digital advertising on sites supported by Facebook. Ads are based on both Facebook data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Facebook has collected from you. We use the data that we provide to Facebook to better customize your digital advertising experience and present you with more relevant ads. Facebook Privacy Policy
LinkedIn
We use LinkedIn to deploy digital advertising on sites supported by LinkedIn. Ads are based on both LinkedIn data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that LinkedIn has collected from you. We use the data that we provide to LinkedIn to better customize your digital advertising experience and present you with more relevant ads. LinkedIn Privacy Policy
Yahoo! Japan
We use Yahoo! Japan to deploy digital advertising on sites supported by Yahoo! Japan. Ads are based on both Yahoo! Japan data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Yahoo! Japan has collected from you. We use the data that we provide to Yahoo! Japan to better customize your digital advertising experience and present you with more relevant ads. Yahoo! Japan Privacy Policy
Naver
We use Naver to deploy digital advertising on sites supported by Naver. Ads are based on both Naver data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Naver has collected from you. We use the data that we provide to Naver to better customize your digital advertising experience and present you with more relevant ads. Naver Privacy Policy
Quantcast
We use Quantcast to deploy digital advertising on sites supported by Quantcast. Ads are based on both Quantcast data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Quantcast has collected from you. We use the data that we provide to Quantcast to better customize your digital advertising experience and present you with more relevant ads. Quantcast Privacy Policy
Call Tracking
We use Call Tracking to provide customized phone numbers for our campaigns. This gives you faster access to our agents and helps us more accurately evaluate our performance. We may collect data about your behavior on our sites based on the phone number provided. Call Tracking Privacy Policy
Wunderkind
We use Wunderkind to deploy digital advertising on sites supported by Wunderkind. Ads are based on both Wunderkind data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Wunderkind has collected from you. We use the data that we provide to Wunderkind to better customize your digital advertising experience and present you with more relevant ads. Wunderkind Privacy Policy
ADC Media
We use ADC Media to deploy digital advertising on sites supported by ADC Media. Ads are based on both ADC Media data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that ADC Media has collected from you. We use the data that we provide to ADC Media to better customize your digital advertising experience and present you with more relevant ads. ADC Media Privacy Policy
AgrantSEM
We use AgrantSEM to deploy digital advertising on sites supported by AgrantSEM. Ads are based on both AgrantSEM data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that AgrantSEM has collected from you. We use the data that we provide to AgrantSEM to better customize your digital advertising experience and present you with more relevant ads. AgrantSEM Privacy Policy
Bidtellect
We use Bidtellect to deploy digital advertising on sites supported by Bidtellect. Ads are based on both Bidtellect data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Bidtellect has collected from you. We use the data that we provide to Bidtellect to better customize your digital advertising experience and present you with more relevant ads. Bidtellect Privacy Policy
Bing
We use Bing to deploy digital advertising on sites supported by Bing. Ads are based on both Bing data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Bing has collected from you. We use the data that we provide to Bing to better customize your digital advertising experience and present you with more relevant ads. Bing Privacy Policy
G2Crowd
We use G2Crowd to deploy digital advertising on sites supported by G2Crowd. Ads are based on both G2Crowd data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that G2Crowd has collected from you. We use the data that we provide to G2Crowd to better customize your digital advertising experience and present you with more relevant ads. G2Crowd Privacy Policy
NMPI Display
We use NMPI Display to deploy digital advertising on sites supported by NMPI Display. Ads are based on both NMPI Display data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that NMPI Display has collected from you. We use the data that we provide to NMPI Display to better customize your digital advertising experience and present you with more relevant ads. NMPI Display Privacy Policy
VK
We use VK to deploy digital advertising on sites supported by VK. Ads are based on both VK data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that VK has collected from you. We use the data that we provide to VK to better customize your digital advertising experience and present you with more relevant ads. VK Privacy Policy
Adobe Target
We use Adobe Target to test new features on our sites and customize your experience of these features. To do this, we collect behavioral data while you’re on our sites. This data may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, your IP address or device ID, your Autodesk ID, and others. You may experience a different version of our sites based on feature testing, or view personalized content based on your visitor attributes. Adobe Target Privacy Policy
Google Analytics (Advertising)
We use Google Analytics (Advertising) to deploy digital advertising on sites supported by Google Analytics (Advertising). Ads are based on both Google Analytics (Advertising) data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Google Analytics (Advertising) has collected from you. We use the data that we provide to Google Analytics (Advertising) to better customize your digital advertising experience and present you with more relevant ads. Google Analytics (Advertising) Privacy Policy
Trendkite
We use Trendkite to deploy digital advertising on sites supported by Trendkite. Ads are based on both Trendkite data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Trendkite has collected from you. We use the data that we provide to Trendkite to better customize your digital advertising experience and present you with more relevant ads. Trendkite Privacy Policy
Hotjar
We use Hotjar to deploy digital advertising on sites supported by Hotjar. Ads are based on both Hotjar data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Hotjar has collected from you. We use the data that we provide to Hotjar to better customize your digital advertising experience and present you with more relevant ads. Hotjar Privacy Policy
6 Sense
We use 6 Sense to deploy digital advertising on sites supported by 6 Sense. Ads are based on both 6 Sense data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that 6 Sense has collected from you. We use the data that we provide to 6 Sense to better customize your digital advertising experience and present you with more relevant ads. 6 Sense Privacy Policy
Terminus
We use Terminus to deploy digital advertising on sites supported by Terminus. Ads are based on both Terminus data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Terminus has collected from you. We use the data that we provide to Terminus to better customize your digital advertising experience and present you with more relevant ads. Terminus Privacy Policy
StackAdapt
We use StackAdapt to deploy digital advertising on sites supported by StackAdapt. Ads are based on both StackAdapt data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that StackAdapt has collected from you. We use the data that we provide to StackAdapt to better customize your digital advertising experience and present you with more relevant ads. StackAdapt Privacy Policy
The Trade Desk
We use The Trade Desk to deploy digital advertising on sites supported by The Trade Desk. Ads are based on both The Trade Desk data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that The Trade Desk has collected from you. We use the data that we provide to The Trade Desk to better customize your digital advertising experience and present you with more relevant ads. The Trade Desk Privacy Policy
RollWorks
We use RollWorks to deploy digital advertising on sites supported by RollWorks. Ads are based on both RollWorks data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that RollWorks has collected from you. We use the data that we provide to RollWorks to better customize your digital advertising experience and present you with more relevant ads. RollWorks Privacy Policy

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