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We're Live, What's Next? Strategies for Fusion Lifecycle Support and Improvement.

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Description

The Fusion Lifecycle implementation has been finalized and your users are navigating the system—so what's next? How do you handle managing the ongoing support requirements and demands from your users for new features or issues? Whether this is a new or mature tenant, ignoring and remaining complacent in acknowledging and managing those requests for support may lead to adoption challenges and grievances with the system. In this class, we will cover the creation and administration of such a process, and share lessons learned from case studies on how this process is working for customer tenants today.

Key Learnings

  • Learn how to design an effective support process.
  • Learn how to employ lessons learned to drive better support and user relations.
  • Learn how to create a plan for continual improvement based on user feedback and immediate enterprise needs.
  • Learn why proper product support is a key to its overall success.

Speakers

  • Avatar for Jayna Vroman
    Jayna Vroman
    Jayna Vroman is an expert based in Central Illinois who specializes in creating customized solutions for lean manufacturing. She leverages Autodesk products and deep industry knowledge to optimize process lifecycles. Since 2019, Jayna has advanced from an administrative role to becoming a PLM Product Specialist, Solution Architect, and now the Manager of the PLM Services at Team D3. As a seasoned Autodesk University Speaker, she demonstrates a unique ability to design both complex and straightforward solutions that cater to diverse customer process management needs. Jayna is dedicated to leading Team D3's PLM Services team towards continued innovation and success, driving transformative impact across the organizations they serve.
  • Darren Hartenstine
Current Time 0:00
Duration 30:06
Loaded: 0.55%
Stream Type LIVE
Remaining Time 30:06
 
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Tags

Product
Fusion Manage
Industries
IT/Software development
Topics
Business Manager
Product Lifecycle Management
Project Management
Project Delivery
Lean Manufacturing
Project Execution
Manufacturing Processes
Management
CAD Management & IT
Software Development
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