The Building Blocks for Successful Change

Learn a framework for supporting teams in transformation and encouraging innovation

Change is a constant in industry today. New tools, new processes, and new approaches are transforming how and what we design and make every few years. And with 5% failure costs common for many construction companies and minimal productivity growth in the industry overall, more change is not only possible—it’s necessary. But how do you make the change stick? How can you support people in the continued learning that’s required to adopt and integrate new technologies? Jeroen Tishauser shares what’s worked at VolkerWessels, a global construction company focused on infrastructure. Following the ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement), he suggests an ongoing process of introduction, education, training, adoption, and celebration, focusing clearly on the ROI every step of the way. Our current era of transformation is far from over—and many expect the pace of change to accelerate, Tishauser points out. So any successful company needs a framework for transformation that can be relied on to encourage adoption and innovation moving forward.

About the speaker

Jeroen Tishauser is an information manager and product owner at VolkerWessels Infrastructure. His focus is on change management, developing digital twin initiatives, and using automation and integrations to enhance the flow of data between projects. Tishauser’s background is in road, rail, and site design as a civil engineer. He has a degree in civil engineering from Hogeschool Alkmaar in Holland

Related learning

Learn more about change management and frameworks for transformation with these AU sessions:  

Adopt BIM360/ACC in 4 companies using innovative change management methods 

Jens Miedema of VolkerWessels goes in depth on their change management methodology for the implementation and adoption of the Autodesk Construction Cloud. Learn more about the ADKAR methodology and how they have made change management a core competency for the company.  

Equipping Staff for the Digital Future of Work 

Royal HaskoningDHV (RHDHV) is another company that has made training and employee support a pillar of their transformation strategy. Learn how they put together a training strategy that meets industry requirements, energizes employees, and is aligned with company culture, and are applying that to 90% of their workforce. 

BIM & GIS Cloud Collaboration Panel: Actionable Connected Data Environments 

Jeroen Tishauser of VolkerWessels joins a panel of experts from Arcadis, HDR, and HNTB, to discuss how they are connecting their BIM & GIS data environments so that they can better inform stakeholders on progress, share process views of complex projects, and deploy sustainable business practices.