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BIM 360 OPS Important Update

Last September, Autodesk announced a strategic investment in Eptura, which has a rich portfolio for asset, space, and maintenance management. We are working closely with Eptura to strengthen and create new integrations with Autodesk’s product portfolio. As a result, we have decided to discontinue the Autodesk BIM 360 Ops product.

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Please refer to the email that has been sent to all current account holders to understand the key dates for your specific account. We recognize this change in Autodesk product strategy will have a significant impact on your business. We are giving you plenty of time to transition to another solution and will work closely with you to prepare and minimize any impact to your business-critical workflows.

Retrieving Your Data

Learn how to retrieve your data from the Autodesk BIM 360 Ops product

We understand the importance of your data and we have prepared some resources below with instructions on how to retrieve your portfolio data from BIM 360 Ops.

 

Learn the steps to export open and closed tickets from BIM 360 Ops.

Download PDF instructions
 

Learn the steps to export asset data and room locations from BIM 360 Ops.

Download PDF instructions
 

Learn the steps to export maintenance schedules and checklists from BIM 360 Ops.

Download PDF instructions

Frequently Asked Questions

On April 19, 2022, Autodesk announced the end of sale of the Autodesk BIM 360 Ops product to new subscribers with plans to discontinue the service.

We will stop selling new subscriptions on June 7, 2022. Renewals will be available for a limited time. We recognize this change in Autodesk product strategy will have a significant impact on your business. We are giving you plenty of time to transition to another solution and work closely with you to prepare and minimize any impact to your business-critical workflows.

Last September, Autodesk announced a strategic investment in Eptura, which has a rich portfolio for asset, space, and maintenance management. We are working closely with Eptura to strengthen and create new integrations with Autodesk’s product portfolio.

The Customer Care team is part of the Autodesk Customer Success team and are dedicated to helping prepare you for this transition. You can reach the Customer Care Team.

We understand the importance of your data and we have prepared some resources on this web page with instructions on how to retrieve your portfolio data from BIM 360 Ops. If you need assistance, please reach out to our Customer Care Team.

All active free account holders will have access to BIM 360 Ops until July 1, 2023. If you will need access beyond that date, please contact our Customer Care Team at bim360ops-customercare@autodesk.com to discuss subscription options. If your account has been inactive for the last 60 days, you will receive a separate notification with further instructions.

To learn more about how this affects you and your account, please refer to the email that has been sent to all account holders or contact our Customer Care Team.

If you have questions about the end of sale of Autodesk BIM 360 Ops, please contact bim360ops-customercare@autodesk.com