The notifications a user receives depends on their role and what they have enabled.
Occupants
Occupants receive iOS notifications when
- a ticket is created on their behalf
- they are added as a watcher to a ticket
- there is a comment added to their ticket
- their ticket is closed
Technicians and Vendors
Technicians and Vendors receive iOS notifications when
- a ticket is created on their behalf
- they are added as a watcher to a ticket
- they are assigned a ticket
- there is a comment added to a ticket with which they are associated
- someone else closes a ticket they created or are watching
Note:
- scheduled ticket notifications can be turned off
Managers and (Co)-Owners
Managers and (Co)-Owners receive iOS notifications when
- a ticket is created on their behalf
- they are added as a watcher to a ticket
- they are assigned a ticket
- there is a comment added to a ticket with which they are associated
- someone else closes a ticket they created or are watching
- there is a new ticket or a new ticket that meets the criteria of a portfolio filter they have selected
Notes:
- new ticket notifications can be filtered to only the highest priority tickets
- scheduled ticket notifications can be turned off