Harnessing Data and Technology to Improve Patient Experience in Milton Keynes

Cancer Centre Milton Keynes

Milton Keynes University Hospital (MKUH) NHS Foundation Trust is a medium sized district hospital that provides a full range of acute hospital services and an increasing number of specialist services to the growing population of Milton Keynes and the surrounding areas. With around 550 beds and employing more than 4,000 staff, the hospital sees and treats approximately 400,000 patients each year through their outpatient and emergency services facilities.

Main entrance Milton Keynes University Hospital

Expanding to meet the needs of the local community

Over the last ten years, Milton Keynes University Hospital (MKUH) has invested significantly in its site, developing a number of new services and pathways to improve outcomes for patients, as well as the experience they receive whilst in the care of the Trust. The hospital was originally built in 1984 and has had to evolve significantly over time to meet the growing needs of the local population, with Milton Keynes being one of the fastest growing places in the UK. To meet this growing demand, a number of further developments are planned over the coming years as the health needs of the local population grow and evolve.

As part of the UK Government’s New Hospital Programme (NHP) – the biggest hospital building programme in a generation – MKUH was granted seed funding to improve their hospital estate.

Claire Orchard, Head of Digital Innovation at MKUH, works alongside the  Trust’s Strategic Estates team who will oversee the NHP at the hospital. The Trust are continuously improving their facilities across the site for staff and patients with the NHP team helping to drive the delivery of MKUH’s estates and infrastructure strategy. This aims to support the organisation’s ambition of becoming an outstanding acute hospital.

Developing a data strategy with Building Information Modelling (BIM)

Claire and the team started work in 2020 and soon recognised there were gaps in their ways of working when it comes to using data intelligently, as well as implementing a robust Building Information Modelling (BIM) strategy on their estate’s projects. “The creation of data needed to manage and maintain our buildings was not something we fully owned or could access quickly and easily,” says Claire.

They approached Symetri, an Autodesk Construction Cloud partner who supports companies in the building, infrastructure and manufacturing industries, to optimise their working methods and increase the quality of their project delivery.

The team at Symetri partnered with Claire and the Strategic Estates team to kick off their BIM journey and improve the data collection process – including the development of an Employer’s Information Requirements (EIR) and Asset Information Requirements (AIR) that best reflected their operational needs. They began by looking at end-to-end BIM processes and overall strategy for MKUH, working with relevant and impacted departments; from redevelopment project teams all the way through to the facilities management, operational and clinical teams.

Addressing information gaps

Claire and the team identified an opportunity to retrospectively look at their BIM processes on already completed projects – an example of such was the building of the Cancer Centre which was completed and opened in 2019. During the build of this centre, BIM wasn’t fully utilised.

“We quickly realised that there were inefficiencies in the way that we were working due to the gaps in our current building data. For the Cancer Centre, many of the external project collaborators held the data that we needed in their project Common Data Environment (CDE). Unfortunately, some of the data didn’t exist at all.

“We had a particular example where we needed to replace a glass window in the Cancer Centre and although we had the specifications of the window, we didn’t have the information we needed about the tint of glass used.

“Another example was the federation of 3D models between Architecture, Engineering and Construction (AEC) partners. One of the models had not been federated and as such, didn’t represent an accurate positioning compared with other models.”

These examples demonstrated that the Trust did not have an ‘as built’ representation of the Cancer Centre, so Claire approached Symetri again, this time to help MKUH build up a proof of concept for using COBie data schema – a standard which defines information for assets that are delivered as part of a facility construction project and is used to document the data for the BIM process. This would also support the building of an early digital twin.

MKUH used tools within the Autodesk Construction Cloud to test this proof of concept.

“It was important that we took learnings from the construction of our Cancer Centre to understand where we have gaps and how we can improve our BIM strategy for future projects. We needed to move away from our previous ways of working to embrace technology and data so that we use this strategically to the benefit of all users of the hospital site.”

The team used the strategy articulated within their EIR and AIR with the aim of retrospectively building a BIM model of the Cancer Centre using a COBie data schema.

“To get the most out of the data MKUH were harnessing through their new BIM strategy, we quickly realised that the estates team needed a solution that makes data flow seamlessly throughout the project lifecycle,something that was visual for team members and collaborators to understand and navigate, as well as a solution that keeps everything in one place,” says Richard Brayshaw, Construction Business Area Director at Symetri.

A common data environment to capture information and comply with standards

Using Autodesk Construction Cloud as their Common Data Environment, MKUH integrated available 3D models, a collection of 2D drawings and an assortment of operations and maintenance manuals from the planning, design and build process of the Cancer Centre to develop a proof of concept.

“Using this environment to capture all of our common data means we can facilitate version control to ensure our project data remains accurate and aligns with the ISO 19650 standards, which is an international standard for managing information over the whole life cycle of a built asset,” says Claire.

Using Autodesk’s Docs, Tandem and Revit products, the team developed their COBie model. They also created a structured way to store relevant project documents that could be dynamically linked to each asset and visualised within a 3D model, generating an early digital twin.

“Traditionally on hospital construction projects, NHS Trusts do not collaboratively contribute to the Common Data Environment or BIM process; and the results from our retrospective build of BIM for the Cancer Centre showed us we could do better if we owned a CDE and contributed to the building of processes within. This would allow us to get more readily involved in future builds and ensure we are collecting data that is useful to our the Trust”, says Claire.

Data to develop an informed estate strategy for the hospital trust

Using the proof of concept developed with Autodesk’s Construction Cloud, the team are now able to map how to obtain key information for the Cancer Centre that may be needed by the Trust’s Estates team. This means for future projects, key data will no longer be lost once the asset is handed over to the Trust.

For MKUH, working in a more connected and digital way on their estates portfolio means that they can improve their ways of working iteratively across their projects.

“We’re planning to use and test our workflows in real-time on the build of future projects. We’ll be able to see how our processes work in a live environment and collaborate more effectively with our project partners and supply chain. I’m really excited to be working in this collaborative way, learning more about how we can harness building data and IoT technology to improve the care and experience that we deliver to our patients at MKUH.”

- Claire Orchard, Head of Digital Innovation at MKUH

Jason Kane

Senior Account Executive, EMEA Territory, Autodesk Construction Solutions
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We use Terminus to deploy digital advertising on sites supported by Terminus. Ads are based on both Terminus data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that Terminus has collected from you. We use the data that we provide to Terminus to better customize your digital advertising experience and present you with more relevant ads. Terminus Privacy Policy
StackAdapt
We use StackAdapt to deploy digital advertising on sites supported by StackAdapt. Ads are based on both StackAdapt data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that StackAdapt has collected from you. We use the data that we provide to StackAdapt to better customize your digital advertising experience and present you with more relevant ads. StackAdapt Privacy Policy
The Trade Desk
We use The Trade Desk to deploy digital advertising on sites supported by The Trade Desk. Ads are based on both The Trade Desk data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that The Trade Desk has collected from you. We use the data that we provide to The Trade Desk to better customize your digital advertising experience and present you with more relevant ads. The Trade Desk Privacy Policy
RollWorks
We use RollWorks to deploy digital advertising on sites supported by RollWorks. Ads are based on both RollWorks data and behavioral data that we collect while you’re on our sites. The data we collect may include pages you’ve visited, trials you’ve initiated, videos you’ve played, purchases you’ve made, and your IP address or device ID. This information may be combined with data that RollWorks has collected from you. We use the data that we provide to RollWorks to better customize your digital advertising experience and present you with more relevant ads. RollWorks Privacy Policy

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We can access your data only if you select "yes" for the categories on the previous screen. This lets us tailor our marketing so that it's more relevant for you. You can change your settings at any time by visiting our privacy statement

Your experience. Your choice.

We care about your privacy. The data we collect helps us understand how you use our products, what information you might be interested in, and what we can improve to make your engagement with Autodesk more rewarding.

May we collect and use your data to tailor your experience?

Explore the benefits of a customized experience by managing your privacy settings for this site or visit our Privacy Statement to learn more about your options.