Matteo Croce
With the acquisition of Innovyze in 2021, Autodesk set out on an exciting journey to digitize the global water industry. But we are not doing this on our own.
For over 30 years Autodesk has partnered with thoroughly vetted, professional Solution Providers (SPs), who are located all over the world and whose workforce consists of over 30,000 experts in their respective industries and markets. These experts have a solid track record as trusted advisors with our customers and ensure that our customers are set for success and well positioned to meet their desired business outcomes every single day, wherever they are located.
Who are these SPs? Ever since SVP and Chief Revenue Officer Roland Zelles coined the phrase, our SPs have been fondly known as our local “Superpowers”. Let’s delve into the added value our SPs bring to our customers, how we work with them, and where you can find them.
End-to-end consulting partners
SPs often work in coordination with our internal Autodesk teams, and their service offerings can be end-to-end, spanning the entire pre-purchase phase up until product implementation and post-sales support. Their deep industry expertise – and especially their knowledge of local markets’ regulations – can help you in deciding the right software investments for your needs.
As our products and offerings evolve, Autodesk makes sure that our SPs have access to the latest training materials and updates, so that they can ultimately offer the best support to our end customers. Among their range of services are product-dedicated training offerings, technical support, consulting, licensing and software customizations, all of which are regularly and carefully examined by Autodesk, and which are displayed in our Customer Success Hub for your visibility.
A team of experts for our customers
Considering the degree of complexity embedded in the water industry that we are proudly serving, providing the right type of services and support to our customers is extremely important. For this reason, our teams work in close contact with our SPs to align on enablement needs and make sure we approach the market in the best possible way by ensuring full support to customers.
Curious to find out more? As a member of the Channel Team in Autodesk, which oversees the coordination of such efforts to ensure customers can make the best out of our solutions, I want to encourage you to have a look at the Partner Finder in the Customer Success Hub. You are a few clicks away from finding our best consultants!