I received an email from Autodesk. Now what?

A: Autodesk monitors software license usage on an ongoing basis, and contacts customers who may not be in compliance with our Terms of Use. If you received this email, our records indicate you are using software that was activated with a nonvalid serial number.

A: You may either subscribe to genuine Autodesk software or contact Autodesk for more information. Please follow the instructions in the email to avoid further action.

A: If you believe you are in compliance with your applicable license terms (which can be found at Autodesk’s Terms of Use website), we can conduct an additional Software Audit that scans your network and all of your computers to detect nonvalid licenses. This would make it possible for us to identify which machines the software is running on. If you need additional help to resolve this matter, please contact us at the address provided in the email you received.

A. Unfortunately, it’s relatively easy to acquire nonvalid serial numbers. Unauthorized sellers often pose as authorized resellers and sell nonvalid software at deep discounts. Other sellers bundle nonvalid software with computer hardware. Sometimes, software downloads are even offered for free. Using nonvalid software exposes businesses and consumers to security threats including malware, spyware and viruses, and can lead to decreased efficiencies in organizations. Always buy Autodesk software either direct from Autodesk.com or from an Autodesk Authorized Reseller.

A: Purchasing from an Autodesk Authorized Reseller will resolve this matter. Once the purchase has been completed please provide Autodesk with the serial numbers of your new subscription(s) at the address provided in the email you received.