How to reset local login cache for Autodesk desktop software

Autodesk Support

Mar 11, 2025

Products and versions covered

Issue:

This article explains how to remove local login cache for Autodesk desktop software to resolve login and/or access issues. Login cache for Autodesk software is stored in the LoginState.xml file locally on the machine.

Environment:

  • Windows
  • macOS
  • Linux

Solution:

Delete the relevant file located in the following locations, depending on the operating system used:

Windows

Option 1 - Use the Login Clean Up Script (Licensing Support Tool can also be used for versions 2023 or lower):

  1. Close all open Autodesk products.
  2. Download reset_login_win.zip .
  3. Extract the loginerror_window.bat to your Desktop.
  4. Double-click the file and wait until it completes.
  5. Launch the software. You will be asked to sign in again.

Option 2 - Manually remove the cache file: 

For 2023 and older versions:

  1. Close all open Autodesk software.
  2. Open Task Manager (right-click the Windows task bar and click Task Manager).
  3. Go to Details tab.
  4. Find and terminate the following processes, if present (right-click > click End task).
    • AdSSO.exe
    • AdAppMgrSvc.exe
    • AutodeskDesktopApp.exe
    • AdskLicensingAgent.exe
    • ADPClientService.exe
    • AdskIdentityManager.exe
    • AccessCore.exe
    • AdskAccessUIHost.exe
  5. Open File Explorer or any folder of your choice.
  6. Paste the following into the address bar %localappdata%\Autodesk\Web Services and press ENTER.
File Explorer %localappdata%\Autodesk\Web Services
  1. Find the file LoginState.xml and delete it.

LoginState.xml in File Explorer 

  1. Launch your Autodesk software and perform a new login.

 

For 2024 and newer versions:

  1. Close all open Autodesk software.
  2. Open Task Manager (right-click the Windows task bar and click Task Manager).
  3. Go to Details tab.
  4. Find and terminate the following processes, if present (right-click > click End task).
    • AdSSO.exe
    • AdAppMgrSvc.exe
    • AutodeskDesktopApp.exe
    • AdskLicensingAgent.exe
    • ADPClientService.exe
    • AdskIdentityManager.exe
    • AccessCore.exe
    • AdskAccessUIHost.exe
  5. Open File Explorer or any folder of your choice.
  6. Paste the following into the address bar %localappdata%\Autodesk\Identity Services and press ENTER.
  7. Remove the file idservices.db.
%localappdata%\Autodesk\Identity Services in File Explorer
  1. Launch your Autodesk software and perform a new login.


macOS

Option 1 - Use the Login Clean Up Script (Licensing Support Tool can also be used for versions 2023 or lower):

  1. Close all open Autodesk products.
  2. Download reset_login_mac.zip.
  3. Double-click on the file to extract the file mac_loginError.sh.
  4. Open Terminal (click on Go > Utilities > Terminal).
  5. Type sh.
  6. Then drag and drop the file mac_loginError.sh into the Terminal window. The line will autocomplete to sh mac_loginError.sh.
  7. Press ENTER to execute the command.
  8. Launch the software. You will be asked to sign in again.

Option 2 - Manually remove the cache file

  1. Close all open Autodesk software.
  2. In Finder click Go > Go to Folder...
In Finder click Go > Go to Folder...
  1. Paste ~/Library/Application Support/Autodesk/Web Services and hit ENTER.
~/Library/Application Support/Autodesk/Web Services
  1. Find the file LoginState.xml, right-click on it and click Move to Bin.
LoginState.xml
  1. Go to ~/Library/Application Support/Autodesk/Identity Services/.
  2. Remove idservices.db.
  3. Launch your Autodesk software and perform a new login.


Linux

  1. Close all open Autodesk software.
  2. Remove the file LoginState.xml located in /home/<username>/.local/share/Autodesk/Web Services/.
  3. Remove the file idservices.db in /home/<username>/.local/share/Autodesk/Identity Services/.

Products:

All Mac Desktop Products; All Desktop Products;

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