Cannot see any folders from BIM 360 when trying to initiate a Cloud model from Revit

Autodesk Support

Apr 30, 2024

Products and versions covered

Issue:

One or more of the following behaviors are seen in Revit:

No folders from BIM 360

No folders to which the project member has granted permissions in BIM 360 are displayed when attempting to initiate a Cloud Workshared model from Revit on a specific computer.

 

Folders missing.png

Need access to BIM 360

When using the Save As Cloud option, the following message is displayed in Revit:

Save as Cloud Model

To save the model to the cloud, you need access to BIM 360 Document Management.
Contact your BIM 360 administrator for access.

 

Save as Cloud - BIM 360.png

Need access to Autodesk Docs

When using the Save As Cloud option, the following message is displayed:

Save as Cloud Model

To save the model to the cloud, you need access to Autodesk Docs.

Contact your account administrator for access.

 

Save as Cloud - Docs.png

Additional Details

When checking the Revit journal the following entries can be found:

'C 16-Oct-2020 11:37:21.839; 1:< Collaborate: CloudResourceManager.GetHubs: Unable to get hubs, System.ArrayTypeMismatchException: 'Attempted to access an element as a type incompatible with the array.'

Solution:

See the following article for troubleshooting this behavior: Revit Journal records Unable to get hubs when working with cloud models

Products:

Revit Product Family; Revit Cloud Worksharing; BIM 360; BIM Collaborate Products;

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