& Construction

Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
& Manufacturing

Professional CAD/CAM tools built on Inventor and AutoCAD
Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Autodesk Support
Feb 11, 2025
Products and versions covered
If you are using a Mac click here
Users reported that when starting an Autodesk product on Windows, after several seconds a message such as the following appears and the program must close. The message may also appear after waking up from sleep mode.
Product License - Out of Time
License checkout timed out. What do you want to do?
Windows 10.
Windows 11.
Autodesk Desktop Licensing Service is not running.
Corrupt Licensing Component.
Corrupt Single Sign On Component.
Incompatible 3rd party software/device.
Autodesk Desktop Licensing Service set to run as "This account" in Windows Services.
Lack of permission on the ProductInformation.pit.
Product license registration incomplete.
Proxy or Network Setting.
Follow the simple Step-by-step guide in the following link.
Alternatively, try the below suggestions one by one.
Some users have reported that Autodesk Desktop Licensing Service stops working when using Panda Adaptive Defense 360/WatchGuard EDPR. Follow these steps from WatchGuard Community to address the issue or alternatively, contact WatchGuard Support for dedicated support.
Uninstall the Autodesk Desktop Licensing Service: How to uninstall Autodesk Desktop Licensing Service.
Download and install using the latest version: Autodesk Desktop Licensing Service.
Try again to start your product.
Update the Autodesk Identity Component.
Download and install the latest update for:
Try again to start your product.
Restart or check if the Autodesk Desktop Licensing Service is running
See How to check the status of Autodesk Desktop Licensing Service.
Consult with your IT team or internet security software vendor to set exceptions in your antivirus software for the below folders:
C:\Program Files\Autodesk\
C:\Program Files\Common Files\Autodesk Shared\
C:\Program Files (x86)\Autodesk\
C:\Program Files (x86)\Common Files\Autodesk Shared\
C:\ProgramData\Autodesk\
C:\Users\<username>\AppData\Roaming\Autodesk\
C:\Users\<username>\AppData\Local\Autodesk\
Check for known conflicting software
See Autodesk Licensing Service: Known Conflicting Applications.
Type "Services.msc" into the Windows search.
Navigate to the Autodesk Desktop Licensing Service.
Right-click it and select "Properties".
Select the "Log On" tab.
Change "Log on as:" to "Local System account" and select "Allow service to interact with desktop".
Select the "Apply" button.
Restart the product.
See How to re-register an Autodesk software with the Autodesk Licensing Service.
See that What user permissions does AutoCAD require?
Navigate to C:\ProgramData\Autodesk\Adlm.
Right-click on ProductInformation.pit.
Click on Properties > Security > Advanced.
Click "Enable inheritance" and then OK.
Lauch the software.
Consult with your system/network administrator to allow the connection to the Autodesk domains through your proxy and/or firewall.
Check Which URLs/Protocols need to be allowed for Autodesk Subscription Licensing.
Verify whether Autodesk Subscription licensing required sites are accessible with Licensing Support Tool.
"License checkout timed out. What do you want to do?" when launching Autodesk 2020 software on macOS
"The License manager is not functioning or is improperly installed" with Autodesk 2020 software
Error 1053: Unable to start Autodesk Desktop Licensing service
Error 1067 when starting Autodesk Desktop Licensing Service manually
Change or Reset a Network License Server for Autodesk 2020 products
Was this information helpful?
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
How to buy
Privacy | Do not sell or share my personal information | Cookie preferences | Report noncompliance | Terms of use | Legal | © 2025 Autodesk Inc. All rights reserved