How to clear the login credentials for Fusion

Autodesk Support

Sep 18, 2024

Products and versions covered

Issue:

How to clear the login credentials for Fusion?

Solution:

Note: You need access to some files and folders that are sometimes hidden on macOS or Windows. Before you begin, make sure that they’re not hidden.

Use the Reset Fusion Command from Fusion Service Utility and leave "Keep user credential" unchecked when running.
Reset the NMachineSpecificOptions.xml:
1. Close any open instance of Fusion.
2. Browse to the following directory:
  - Windows: C:\Users\USERNAME\AppData\Roaming\Autodesk\Neutron Platform\Options
  - Mac: ~/Users/<username>/Library/Application Support/Autodesk/Neutron Platform/ Options
3. Rename NMachineSpecificOptions.xml to backup_NMachineSpecificOptions.xml or delete the file.
Restart Fusion.