Fusion hangs/freezes on startup on macOS

Autodesk Support

Sep 25, 2024

Products and versions covered

Fusion hangs/freezes on startup on macOS.

The behavior may be caused by the following:

Peripherals that are connected may be causing this behavior.
- For example, a thunderbolt hub and an additional screen plugged into the computer could be causing this behavior.
Some files stuck in the upload queue.
Some services can’t connect without proxy server being configured.

First, try this troubleshooter form to help solve issues regarding launching Fusion.
Alternatively, you can follow the manual steps:

Run a Reset with the Fusion using the Service Utility: Reset Fusion Command from Fusion Service Utility
When running the Reset, leave the following option deselected:
- Keep user credential:
  - This clears the sign in credentials located here: How to clear the sign in credentials for Fusion
- Keep offline user cache
  - This clears the locally cached files here: How to locate locally cached files in Autodesk Fusion
  - If needed, you can back up this data by saving a copy of the W.Login folder.

Make sure the latest macOS updates are installed (See System requirements for Autodesk Fusion).

Work through the following article to clear the upload queue: File stuck in upload queue in Fusion.

Run Disk Repair to repair permissions.

Check if the issue is network related by opening Fusion when connected to a different network.
If the program opens without hanging, try configuring the proxy through the steps in the following articles:
- Add proxy server information to Network Preferences in Fusion (macOS)
- How to configure proxy server and firewall for Fusion (macOS)

Run system diagnostics in Activity Monitor on Mac to gather the Sample Process report.
Contact Support if you're a Commercial or Startup subscriber.
Attach the report file to the case.

Note: Only Commercial or Startup subscribers can create a support case. Reach out to Support Forums if you are not on a paid subscription.

Fusion;

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