How to reset your MFA

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If you're an administrator on Flow Capture,

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you may have a user reach out to have their multi factor authentication, or MFA, reset.

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This may be due to them losing their phone, switching to a new phone,

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or if they're simply having MFA authentication issues.

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Performing an MFA reset is very straightforward.

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First, log into Flow Capture and click on the administration tab on the left.

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From there, click the manage teams tab to open up the managed teams tab.

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Find the individual who has requested the MFA reset.

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Once you found them,

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clicking on their contact card will bring up the reset MFA button.

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Click that,

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then click reset MFA to confirm.

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You can then inform the user that their MFA has been reset.

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The next time they log on to Flow Capture,

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they'll be prompted to go through the MFA setup process again,

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using any mobile device they'd like.