& Construction
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Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
& Manufacturing
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Professional CAD/CAM tools built on Inventor and AutoCAD
Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Transcript
00:09
If you ever encounter any technical issues, our support team is here to help you.
00:14
To allow them to assist you as fast as possible,
00:16
they have a limited administrative access across our
00:19
platform that is both secure and auditable.
00:23
Importantly,
00:23
nobody on our team at any level is able to
00:27
view any of your files without your explicit permission.
00:31
If you do need us to view an asset to confirm a playback error,
00:34
troubleshoot an issue, or for any other reason,
00:37
you will have to grant our team support access through your account.
00:41
This setting can only be enabled by you and can be revoked by you at any time as well.
00:47
To enable support access, simply browse to your general settings
00:52
and click the check box next to Allow Access.
00:55
Once the issue is resolved, simply repeat these steps to revoke this access.
01:00
For more details on support access and security,
01:03
have a look at our help doc linked below.
Video transcript
00:09
If you ever encounter any technical issues, our support team is here to help you.
00:14
To allow them to assist you as fast as possible,
00:16
they have a limited administrative access across our
00:19
platform that is both secure and auditable.
00:23
Importantly,
00:23
nobody on our team at any level is able to
00:27
view any of your files without your explicit permission.
00:31
If you do need us to view an asset to confirm a playback error,
00:34
troubleshoot an issue, or for any other reason,
00:37
you will have to grant our team support access through your account.
00:41
This setting can only be enabled by you and can be revoked by you at any time as well.
00:47
To enable support access, simply browse to your general settings
00:52
and click the check box next to Allow Access.
00:55
Once the issue is resolved, simply repeat these steps to revoke this access.
01:00
For more details on support access and security,
01:03
have a look at our help doc linked below.
How to buy
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