Download content from the Inbox

00:08

Whenever you're sent a notification to your inbox,

00:11

it will always be related to specific assets on Flow Capture.

00:15

If downloading has been enabled for those assets,

00:18

you'll be able to do so right from

00:19

the Inbox itself without needing to navigate any further.

00:24

To download all assets within a message, first click the download button,

00:28

which is to the right of the play all button.

00:31

This will bring up the download files window.

00:35

Since Flow Capture transcodes a number of proxy files for each upload,

00:39

you'll have the option to select which of those you wish to download from here.

00:44

You'll also be given the option to download the original file itself, if you wish.

00:49

Note that our transcoding is non-destructive,

00:52

so the original files will be in the exact

00:54

same state as the file that was originally uploaded.

00:59

If you have a high enough permission set,

01:01

you'll also be given the option to download

01:03

either watermark files or clean non-watermark files.

01:07

If you don't have high enough permissions, you won't see this option at all.

01:13

Once you've made your selections,

01:14

click the download button at the bottom, at

01:16

which point Flow Capture will begin preparing your download.

01:20

Note that you don't need to stay on the same page within

01:23

Flow Capture as you'll be sent an email with a download link

01:26

as soon as your download is ready.

01:28

If you prefer, you can also choose to wait

01:31

and download directly from the app.

01:40

If you only want to download one of the files found within the inbox message,

01:44

just click the check box next to that asset.

01:47

Click the download button

01:49

and then follow the same process as before.

01:51

The ability to download is related to the

01:54

permissions that you've been granted by your production admin,

01:56

or in the case of a playlink, by the creator and sender of that playlink.

02:01

In cases where you need to download assets, but the option to do so isn't present,

02:05

please contact your production admin or the playlink sender.

Video transcript

00:08

Whenever you're sent a notification to your inbox,

00:11

it will always be related to specific assets on Flow Capture.

00:15

If downloading has been enabled for those assets,

00:18

you'll be able to do so right from

00:19

the Inbox itself without needing to navigate any further.

00:24

To download all assets within a message, first click the download button,

00:28

which is to the right of the play all button.

00:31

This will bring up the download files window.

00:35

Since Flow Capture transcodes a number of proxy files for each upload,

00:39

you'll have the option to select which of those you wish to download from here.

00:44

You'll also be given the option to download the original file itself, if you wish.

00:49

Note that our transcoding is non-destructive,

00:52

so the original files will be in the exact

00:54

same state as the file that was originally uploaded.

00:59

If you have a high enough permission set,

01:01

you'll also be given the option to download

01:03

either watermark files or clean non-watermark files.

01:07

If you don't have high enough permissions, you won't see this option at all.

01:13

Once you've made your selections,

01:14

click the download button at the bottom, at

01:16

which point Flow Capture will begin preparing your download.

01:20

Note that you don't need to stay on the same page within

01:23

Flow Capture as you'll be sent an email with a download link

01:26

as soon as your download is ready.

01:28

If you prefer, you can also choose to wait

01:31

and download directly from the app.

01:40

If you only want to download one of the files found within the inbox message,

01:44

just click the check box next to that asset.

01:47

Click the download button

01:49

and then follow the same process as before.

01:51

The ability to download is related to the

01:54

permissions that you've been granted by your production admin,

01:56

or in the case of a playlink, by the creator and sender of that playlink.

02:01

In cases where you need to download assets, but the option to do so isn't present,

02:05

please contact your production admin or the playlink sender.

Was this information helpful?