Hey everyone, we have a small update going out tonight at 6 PM PST. The update will provide fixes for the following issues that many of you have reported since our July update. 

We are currently still working on a fix for an issue around Iris 6100 graphics card on Mac. We’ll keep those who are affected posted on our progress. 

Switching DirectX to DirectX 9 to solve crashes

Some of you have reported graphics issues causing Fusion 360 to crash on the Windows side. If this update didn’t fix the crashes, here are a couple options you can try to mitigate this:

1. Once you update to the latest version of Fusion 360, if you are able to launch the product successfully, but experience crashes using the product, please go to Account name -> Preferences -> General -> Graphics driver -> select DirectX 9 from the dropdown list.

2. If option one doesn’t work, try manually editing the DirectX setting. 

You need to edit the file %APPDATA%AutodeskNeutron PlatformOptionsNMachineSpecificOptions.xml

The line below needs to be added to the ‘BootstrapOptionsGroup’ block in the XML file.

    <driverOptionId ToolTip=”The driver used to display the graphics” UserName=”Graphics driver” Value=”VirtualDeviceDx9″/>

If this line already exists with the value ‘VirtualDirectDx11’ then the user should edit the value rather than adding another line.

Example content before the change :

  <BootstrapOptionsGroup SchemaVersion=”2″ ToolTip=”Special preferences that require the application to be restarted after a change.” UserName=”Bootstrap”>   

    <LastUserHubUrl UserName=”LastUserHubUrl” Value=”https://myhub.autodesk360.com/ue29c8e8e“/>

    <LastDirectoryOptionId UserName=”LastDirectoryOptionId” Value=”D:/Models”/>

    <ResolvedSidePanelUrl UserName=”ResolvedSidePanelUrl” Value=”https://ui-dls360.autodesk.com/dashboard/85/data_view_rel.html“/>

    <LastUserHubUrlWip UserName=”LastUserHubUrlWip” Value=”https://myhub.autodesk360.com/ue29c8e8e“/>

    <LastUserHubName UserName=”LastUserHubName” Value=”Matt Pooley”/>

    <LastUserHubEdition UserName=”LastUserHubEdition” Value=”personal”/>

    <LastUserHubUserRole UserName=”LastUserHubUserRole” Value=”ADMIN”/>

    <LastUserHubUserId UserName=”LastUserHubUserId” Value=”200810091903104″/>

    <LastUserHubHomeUrl UserName=”LastUserHubHomeUrl” Value=”https://login.autodesk360.com/login“/>

    <MainWindowRectangle UserName=”MainWindowRectangle” Value=”2014,59,3550,1041″/>   

    <MaintenanceStartTime UserName=”MaintenanceStartTime” Value=”1437858000″/>

    </BootstrapOptionsGroup>

…

Example content after the change (in red):

  <BootstrapOptionsGroup SchemaVersion=”2″ ToolTip=”Special preferences that require the application to be restarted after a change.” UserName=”Bootstrap”>   

    <LastUserHubUrl UserName=”LastUserHubUrl” Value=”https://myhub.autodesk360.com/ue29c8e8e“/>

    <LastDirectoryOptionId UserName=”LastDirectoryOptionId” Value=”D:/Models”/>

    <ResolvedSidePanelUrl UserName=”ResolvedSidePanelUrl” Value=”https://ui-dls360.autodesk.com/dashboard/85/data_view_rel.html“/>

    <LastUserHubUrlWip UserName=”LastUserHubUrlWip” Value=”https://myhub.autodesk360.com/ue29c8e8e“/>

    <LastUserHubName UserName=”LastUserHubName” Value=”Matt Pooley”/>

    <LastUserHubEdition UserName=”LastUserHubEdition” Value=”personal”/>

    <LastUserHubUserRole UserName=”LastUserHubUserRole” Value=”ADMIN”/>

    <LastUserHubUserId UserName=”LastUserHubUserId” Value=”200810091903104″/>

    <LastUserHubHomeUrl UserName=”LastUserHubHomeUrl” Value=”https://login.autodesk360.com/login“/>

    <MainWindowRectangle UserName=”MainWindowRectangle” Value=”2014,59,3550,1041″/>   

    <MaintenanceStartTime UserName=”MaintenanceStartTime” Value=”1437858000″/>

    <driverOptionId ToolTip=”The driver used to display the graphics” UserName=”Graphics driver” Value=”VirtualDeviceDx9″/>

    </BootstrapOptionsGroup>

Thank for your prompt responses and reports. We whole hearted appreciate your engagement and continued support. 

Cheers!