"An unrecoverable error has occurred..." when working with models that contain steel elements in Revit

Autodesk Support

Oct 26, 2024

Products and versions covered

Issue:

When working (opening, navigating, saving, synchronizing) with a Revit model that contains steel elements in Revit, the following message appears:

Revit

An unrecoverable error has occurred. The program will now be terminated.
All of your data has been recently saved, so there is no need to create recovery files.

Error message

After closing the message, Revit shuts down.

Other characteristic symptoms:

  • This issue only occurs on a specific computer. The file can be used on other workstations.
  • The same file can be used in a different Revit language version on the same computer.
  • Unable to open only specific files or specific views.
  • The same issue appears in the new model when using functions from the 'Steel' tab.
  • The following entries in the journal file are present:
    ' 1:< Exception caught from managed method .Net SqlClient Data Provider::Void .ctor(System.Data.ProviderBase.DbConnectionPoolIdentity, System.Data.SqlClient.SqlConnectionString, System.Data.SqlClient.SqlCredential, System.Object, System.String, System.Security.SecureString, Boolean, System.Data.SqlClient.SqlConnectionString, System.Data.SqlClient.SessionData, System.Data.ProviderBase.DbConnectionPool, System.String, Boolean, System.Data.SqlClient.SqlAuthenticationProviderManager) <System.Data.SqlClient.SqlException> <One or more files do not match the primary file of the database. If you are attempting to attach a database, retry the operation with the correct files.  If this is an existing database, the file may be corrupted and should be restored from a backup.
    'Could not open new database 'C:\PROGRAMDATA\AUTODESK\REVIT STEEL CONNECTIONS 2022\DE-DE\ASTORBASE.MDF'. CREATE DATABASE is aborted.
    'An attempt to attach an auto-named database for file C:\ProgramData\Autodesk\Revit Steel Connections 2022\de-DE\AstorBase.mdf failed. A database with the same name exists, or specified file cannot be opened, or it is located on UNC share.
    'Log file 'C:\ProgramData\Autodesk\Revit Steel Connections 2022\de-DE\AstorBase_log.ldf' does not match the primary file.  It may be from a different database or the log may have been rebuilt previously.>
 
 

Causes:

The SQL database related to the existing steel connections in the model could not be opened.

Solution:

Troubleshooting guide

See the following troubleshooting guide.

Image of the troubleshooting guide*********************************************************************************************************************** 

Manual Troubleshooting

    1. Close all instances of Revit.
    2. Navigate to C:\ProgramData\Autodesk\Revit Steel Connections 20XX where XX is the Revit version.
    3. Open the language folder related to the Revit language version, the issue appears in.
    4. Delete all the files and folders except "Family Templates" folder, "SteelConnections_lang.zip" file and SteelConnectionsData.xml file.
    5. When starting Revit, the files will be recreated from the "SteelConnections_lang.zip" file automatically.

Products:

Revit Product Family;

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