AutoCAD crashes or freezes when saving, closing, or plotting a drawing

Autodesk Support

Mar 18, 2025

Products and versions covered

Issue:

User reported that when trying to save, close, plot, or publish a drawing in AutoCAD, or exiting the program right after doing one of these operations, the program:
  • Crashes with an error similar to one of the following may appear.
  • It may not display an error and close, sometimes with an error report.
  • It may freeze and require to be force-closed through the Windows Task Manager or the macOS Force Quit Applications dialog.

 

AutoCAD Error Aborting

FATAL ERROR: Unhandled Access Violation Reading 0x0010 Exception at e7c64300h

FATAL ERROR: Unhandled Access Violation Reading 0x0010 Exception at e7c64300h

Note: The memory addresses shown in the fatal error above will be different from crash to crash and system to system.

 

AutoCAD Application

AutoCAD Application has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

AutoCAD Application has stopped working. 

 

Error Report

A software problem has caused Autodesk <product name> to close unexpectedly.
Error Report A software problem has caused Autodesk <product name> to close unexpectedly.

Note: If you enter your email and click the "Send Report" button Autodesk will be able to view your error report for troubleshooting purposes during a support case. 
 

Causes:

The following are possible causes of this issue:

File issues

  • Large and complex drawing
  • The drawing file contains unreconciled layers.
  • Corrupted drawing file. 
  • Corrupt plot style tables (CTB/STB).

Hardware issues

  • Unsupported graphics card.
  • Graphics driver conflict.
  • Corrupted/conflicting printer drivers. 
  • Corresponding plotter that does not exist.
  • Missing operating system updates.
  • Memory (RAM) or page file space resources are exhausted

Network issues

  • Slow network connection to file storage location.
  • The file is being saved to a third-party cloud service, or the sync folder for the cloud service (see Autodesk Support for Non-Microsoft Networks).
  • The file is being saved to an unsupported storage device such as a NAS or SAN (see Autodesk support for Network Attached Storage (NAS) and Storage Area Network (SAN) devices

Application/User profile issues

  • Missing software updates.
  • Corrupted AutoCAD user profile.
  • Corrupted AutoCAD installation.
  • The Dell Backup and Recovery DLL Associations.

3rd party application

  • 3rd party product is conflicting, which is installed side-by-side.

Solution:

Troubleshooting Guide "Guide: Crashes, freezes when saving, closing, or plotting a drawing in AutoCAD"

********************************************************************************************************************************

Alternatively: Check these solutions

Begin with the General Troubleshooting section. If more troubleshooting is necessary, review the scenarios:

  • If the problem only occurs with specific drawing files, begin with File Troubleshooting. If necessary follow-up with the Hardware and System solutions
  • If the issue occurs with any drawing file:
    • Are the files on the local machine - begin with the Hardware and System solutions
    • Are the files on a network Server - begin with the Network solutions
  • If the network has been eliminated as a cause - go to the Hardware and System solutions

Try the solutions in the categories in order, testing AutoCAD each time. If one solution does not improve performance, proceed to the next strategy:

General troubleshooting 

Verify the System Requirements and that AutoCAD Updates are installed.

  1. Does the computer meet the System Requirements for AutoCAD?
  2. Have all available updates for AutoCAD been installed? Updates can be installed from the Autodesk Account or by checking the Autodesk Access
Note: Regardless of how long an AutoCAD release has been available, updates to the application will always require a separate install.

Hardware & System Troubleshooting

For crashes/freezes experienced with any drawing file.

File Troubleshooting

For crashes/freezes experienced with specific drawing files:

  • Repair the drawing file (see How to repair corrupt AutoCAD files). Data corruption within a drawing could be causing AutoCAD to crash.
  • Reconcile all layers, or set the LAYERNOTIFY system variable to 0 (zero) (see How to turn off the unreconciled layers notification in AutoCAD).
  • Detach any unresolved Xrefs.
  • Check if CTB or STB files are corrupt. AutoCAD may be running into an issue when trying to load a corrupt plot style file:
    1. Use the STYLESMANAGER command to bring up the Plot Styles folder.
      • Note: If you get the message "File does not exist", open the options, tab "Files" and checked in node "Printer Support File Path - Plot Style Table Search Path" if the used path is correct. Adopt it if necessary.
    2. Move every CTB- and STB-file from the folder to a temporary other location.
    3. Exit and restart AutoCAD and then test for the crash.
    4. If no crash occurs, start moving items back into the Plot Styles folder one at a time, testing for the crash after each one. 
  • Check for a missing plot style in the Plot or Page Setup Manager window. If opening this causes a crash, it can be checked from the Export to PDF dialog:
    1. On the command line in AutoCAD, type EXPORTPDF.
    2. Change Page Setup to "Override" and then click the "Page Setup Override" button
    3. Select a valid plot style file and click "Yes" to assign it to all layouts.
      Click "OK" on the Page Setup Override window.
    4. Click "Cancel" on the Save As PDF (EXPORTPDF) window.
    5. Test plot or page setup.
  • If the issue occurs when PLOT is clicked:

Network troubleshooting

  • Check if the issue is caused by files being saved to third-party cloud storage or to the sync folder. Disable cloud syncing and save the file to a local, nonsynced folder. 
  • If using a network attached storage (NAS) or storage area network (SAN) device, test the files locally.
  • For files stored on a network location, test copying it to the local hard drive and see if performance is improved when saving. If the file has external references (xrefs), either copy them to the same folder as the main drawing or remove the xrefs before saving again (for testing).

Application & User profile Troubleshooting

  • Reset AutoCAD to defaults (see How to reset AutoCAD to defaults). There could be damaged settings files that AutoCAD is not able to write to when exiting.
  • Turn off background plotting/publishing by typing BACKGROUNDPLOT on the command line in AutoCAD and setting it to 0 (zero).
  • Test if the issue is caused by third-party add-ons and plug-ins.
    1. Use the /Safemode startup switch as described here: How to start an AutoCAD Product without any plug-ins or add-ons
    2. Start AutoCAD and test for the crash.
    3. If the issue does not occur anymore, close AutoCAD and remove the /Safemode switch.
    4. Uninstall third-party software one at a time, testing AutoCAD each time. If need be, add-ons can be manually removed from the folders:
      • C:\Users\<user>\AppData\Roaming\Autodesk\ApplicationPlugins
      • C:\ProgramData\Autodesk\ApplicationPlugins
  • Reinstall AutoCAD (see How to repair or reinstall an AutoCAD installation).

Rename the Dell Backup and Recovery DLL Associations

Rename the Dell Backup and Recovery DLLs by performing the following steps:

  1. In Windows, go to Windows Explorer.
  2. Browse to the location: C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell.
  3. Manually edit the file name of each of the noted DLLs so that they cannot be loaded. (For example, adding a *.bak to the file name, such as "DBROverlayIconBackuped.dll.BAK" will prevent the file from loading).

Noted DLLs: 

  • DBROverlayIconBackuped.dll
  • DBROverlayIconNotBackuped.dll
  • DBRShellExtension.dll

Products:

AutoCAD for Mac; AutoCAD LT for Mac; AutoCAD Products;

Was this information helpful?

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

Ask the Assistant

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support