Autodesk software does not launch after installing the Windows 10 Creators Update & Defender

Autodesk Support

Oct 8, 2023

Products and versions covered

Issue:

After installing the Windows 10 Creators Update , Autodesk software does not launch. The software launched and functioned properly prior to the update.

Causes:

This is due to an issue with the Microsoft .NET Framework as addressed in the following: "COMException" error from WPF applications after the .NET Framework 4.7 is installed on Windows 7 or Windows Server 2008 R2

Solution:

Do one or more of the following:
The .NET Framework 4.7.1 was released on October 17, 2017. This update has resolved the issue for some where we’ve been seeing with AutoCAD software breaking on Windows 7-10 with the .NET 4.7 install. The same update is included in the Windows 10 Fall Creators Update.

If the solutions previously mentioned do not resolve the issue, use the following strategies:

Remove and reinstall Visual C++ (see How to remove and reinstall Microsoft Visual C++ Runtime Libraries).
Try to run the program in Compatibility Mode - Right-click on the program icon > Properties > Compatibility > tick the box for Run this program in compatibility mode for > select Windows 8 and re-test
The Creators Update includes Windows Defender (antivirus software) which may be the root cause. Add an exclusion to Defender for all Autodesk software folders (see Add an exclusion to Windows Defender Antivirus ).
Roll back the Creators Update (see How to rollback & uninstall Windows 10 Creators Update).
Revert to a restore point prior to the Creators Update (see Recovery options in Windows 10).

For installation problems with Autodesk products after having the Creators Update installed, modify the installer setup to exclude .NET: Install .NET Framework Language Pack Failed Installation aborted, Result=1603

Products:

All Products;

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