Cloud assets (libraries) are missing in Fusion

Autodesk Support

Feb 27, 2025

Products and versions covered

Issue:

Users reported that in Fusion, one or more of the following cloud assets are missing or not available:
  • Cloud CAM Tool Library
  • Cloud CAM Post Processor Library
  • Cloud CAM Machine Library
  • Cloud CAM Setup Sheet Library
  • Cloud CAM Templates Library
  • Cloud CAM Print Settings

Causes:

  • Service Outage.
  • Cloud libraries are not enabled in preferences.
  • Cloud asset was deleted.

Solution:

Cloud Service Outage

Check the Autodesk Health Dashboard for any service outages or degradation that would affect Fusion's ability to access the cloud. 

Enable Cloud Libraries in Preferences

Browse the Assets folder for missing libraries

Check for the missing libraries in the Assets project. If they are there, download and then reupload them.
Here is how that can be done for the Tool Libraries (use similar steps for other libraries):

  1. Go to the Fusion Teams website.
  2. Got to the Assets project. 
  3. Open the folder associated with the library type (for example CAMTools for Tool library)
  4. Select all.
  5. Download all.
  6. After the download is complete, Delete all from the library folder.
  7. Unzip the downloaded tool libraries.
  8. Click Upload.
  9. Upload all the tool libraries.
  10. Check if the libraries appear in Fusion.

Search the Trash folder of the Fusion Team Hub web page

Check for the missing libraries in the Trash folder of the Assets project. Tool Library example (use similar steps for other libraries):

  1. Go to the Fusion Teams website.
  2. Got to the Assets project. 
  3. Open the folder associated with the library type (for example CAMTools for Tool library)
  4. Go to Trash.
  5. Select all.
  6. Restore.

Search the local cache for cloud libraries

  1. Cloud assets are also locally cached by Fusion. On the computer that originally edited the library, navigate to the following file path:
    • Windows: %localappdata%\Autodesk\Autodesk Fusion 360\ <AlphanumericID>\W.Login\M
    • Mac: Mac HD>Users>USERNAME>Library>Application Support>Autodesk>ALPHANUMERIC ID>W.login>M
  2. Within the "M" directory, there are alphanumeric folders (for example "D2017012059661301"). Within these folders, the cloud assets cached by Fusion can be found.
  3. If an asset is found here, but not in the Fusion Data Panel, upload it to Fusion as a new version.
    • Note: Ensure that no European umlauts or special characters are used on the library name.

Products:

Fusion;

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