"Encountered a sharing violation while accessing [path]\[file name].[extension]" when working in Revit

Autodesk Support

Dec 13, 2024

Products and versions covered

Issue:

Users reported that when working in Revit (saving, opening, synchronizing files, reloading links), the following message appears:

Revit

Encountered a sharing violation while accessing [path]\[file name].[extension]

Image: "Encountered a sharing violation while accessing..." message

Also:

The error may be intermittent.
The Revit journal file will show lines similar to the following at the time of the error:

…Save exception "<unknown>", code=<unknown>: Encountered a sharing violation while accessing C:\Users\%USERNAME%\AppData\Local\Temp\[path]\[filename].[extension]
…TaskDialog "Encountered a sharing violation while accessing C:\Users\%USERNAME%\AppData\Local\Temp\[path]\[filename].[extension]

Causes:

Revit is being blocked from accessing the file referenced in the journal.

This could occur due to:

Windows file/folder permissions.
Security software scans/blocks the file, preventing Revit from accessing it.

Solution:

Permissions

Check that your user account has Full Control for the folders referenced in the journal. If not sure how to do this, work with your IT/Computer support.

Disable Antivirus

Disable the antivirus software on the system completely and try saving the data again
If saving is possible with antivirus software disabled:
1. Check for antivirus software updates
2. If the error continues with the latest updates, add exceptions to your antivirus software by following this article: How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software.

Trend Micro: If using Worry-Free Business Security Services, check if the following Trend Micro solution applies: Sharing Violation on Autodesk Revit in Worry-Free Business Security Services (WFBS-SVC)
Cisco Secure Endpoint: Create an exclusion set in AMP test policy in to add the following exclusions:
- A File Scan-process exclusion type where XXXX is the version of the software: C:\Program Files\Autodesk\Revit XXXX\Revit.exe, for example, C:\Program Files\Autodesk\*\Revit.exe
- Other exclusions:
  - C:\ProgramData\Autodesk\*
  - C:\Program Files\Autodesk*
  - C:\Program Files (x86)\Autodesk\*
  - C:\Program Files\Common Files\Autodesk Shared\*
  - C:\Program Files (x86)\Common Files\Autodesk Shared\*
- For additional information from Cisco; documentation for further reference: Configure and Identify Secure Endpoint Exclusions
- Contact Cisco for more support: Cisco Support

More Troubleshooting

Check if Revit is fully updated.
Test saving the file to another location (on the local hard drive).
Create a Windows User Account, avoiding special characters in usernames.
Check the Windows Event log for any errors.
Use the Process Monitor to see which software (other than Revit) is accessing the path:
- How to use Process Monitor (Procmon) for troubleshooting software issues.

Products:

Revit; Revit Cloud Worksharing; BIM 360; Construction Cloud;

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