"This operation could not be completed." when opening cloud model in Revit

Autodesk Support

Jan 7, 2025

Products and versions covered

Issue:

When trying to open a cloud model in Revit, the following warning message is displayed:

Open Model

"This operation could not be completed. Please try again."

Image of Error: This operation could not be completed. Please try again in Revit

Solution:

Initial Troubleshooting

If accessing through the Recent Files page, try accessing the cloud model directly. If a different issue shows up when accessing the model directly, see the following Guide: Troubleshooting cloud model access from Revit
Check Available Storage: See the following articles for the amount of free space needed on the primary (C:\) hard disk:

- To open cloud models: Required hard disk space for Revit cloud worksharing models.
- To open the Revit models: How to calculate RAM required for a specific project size in Revit.
Revit Updates
- Ensure that Revit is updated to the latest build and that everybody is on the same build. See the following article for information on How to keep Revit updated.
- Revit 2024: If updating to 2024.3 or later build, this should be coordinated with all users working in the model/project, and go through the steps in the following article to get all the files updated to the new version: Schema Conflicts in Revit 2024
Open the model with Audit: If there is sufficient free space (and Revit is updated), but the error continues, Audit the cloud model (click ... to the right of the model name, then select the option to Audit).

Image of Steps how to Open and Audit workshared cloud model in Revit

Open with worksets closed

1. See the following article for information on How to turn off worksets when opening Revit models.
2. If the model opens with worksets turned off, go through the following steps:
  1. Unload Revit and IFC links (Unload for me).
  2. Reopen the closed worksets.
  3. Reload the links checking for errors.
  4. If an error is encountered loading one of the links, open the linked model and address any errors/warnings.
    1. If issue is found with a Desktop Connector based link, see the following article: "This operation could not be completed. Please try again" when opening a cloud work-shared model in Revit
  5. Once the link opens without error, reload in the host, and confirm that the error is cleared.
  6. Once the error is cleared reloading all linked models, try opening the host model normally and confirm if the error is cleared.

Check Journals

Check the Revit journals for the following entries, and if found use the steps from the corresponding article:

Journal	Article
Failed to refresh cached central file	"This operation could not be completed. Please try again" when opening a cloud model in Revit
Insufficient disk space to create the temporary files that Revit needs	"Disk full while accessing" or "…not enough space" and storage, operation related messages appear in Revit
Failed to upload ModelResourceId	"Sync with central failed..." when trying to sync latest changes to BIM 360 from Revit
There was no endpoint listening at	"This operation could not be completed" received when opening, syncing or linking in a Revit Cloud Workshared model in Revit
ClientServer.DataContract.Model.PermissionSourceCorruptionFault	"There was an issue with enabling worksharing. This operation could not be completed..." when enabling worksets for a specific Revit Cloud model
DataStorageClient.Exceptions.CentralModelException: (BadRequest, ):	"This operation could not be completed. Please try again..." when clicking manage worksets dialog box in Revit
GetLastError returned 112 - There is not enough space on the disk	"This operation could not be completed. Please try again later" on machines with low disk space when opening a model in Revit
Thread "RevitSrvToolDownloader_#" terminating due to error.	"This operation could not be completed..." opening Revit cloud model
Unhandled exception - exception: Autodesk.Revit.Exceptions.FileAccessException, msg: Unexpected structured EXCEPTION_ACCESS_VIOLATION happened during open documents..	"This operation could not be completed" appears when opening certain cloud models in Revit
openDocumentFileForUI: The model could not be opened: The parameter is incorrect.	Multiple users unable to access Revit model, "The model could not be opened: The parameter is incorrect." in the Revit Journal
DBG_WARN: Could not get AllProjectPhases	"This operation cannot be completed" when opening a cloud workshared model in Revit
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms	"This operation could not be completed..." when opening a cloud workshared model in Revit
Exception is throw in ServerInaccessibilityMonitoringTask	"This operation could not be completed... " error intermittently occurs with cloud models.
DBG_WARN: Central permission origId	"This operation could not be completed" when saving a specific model to Revit Server
Missing ESSchema: GUID	Corruption or crash when opening file in Revit and journal shows Missing ESSchema: GUID

Note: See the following article for more information on How to read the journal file from Revit.

Additional Troubleshooting

Forbidden Characters: Check the account/project/folders/model name for forbidden characters. See the following article for details on this: The following special characters aren't allowed with Revit cloud models.

Revit Add-ons: Go through the steps in the following article to Check if add-ons are causing unexpected behavior in Revit.

Clear Local Cache: See the following article for information on How to clear damaged Revit cloud model cache.
Add the project again through Desktop Connector (Expand for details).
- When using Desktop Connector 16, clear the Desktop Connector cache by removing the project and adding it again:
1. Open Desktop Connector.
2. Choose "Settings/ Select Projects"
3. Navigate to the project in the list.
4. Deselect it to remove it.
5. Save.
6. Open Desktop Connector.
7. Choose "Select Projects".
8. Navigate to the project in the list.
9. Select it to add again.
10. Save.
Reload cloud link models through External Resource: Relink the models by "reload from" and select files from External Resource.

Network blocks:
- Test another network connection such as a mobile hotspot.
- Use the information in the following article to check that there are no blockers on your network/ firewall that would prevent Revit from communicating with cloud services: Revit Cloud Worksharing: Proxy Server and domain exceptions. Additional information can be found in these articles:
  - Which URLs/Protocols need to be allowed for Autodesk Subscription Licensing
  - What IP addresses, URLs, URIs, and domains are used for Autodesk Construction Cloud services?
- If using a VPN, disconnect from the VPN and test the behavior.
- If using the Ethernet connection on a (laptop) docking station, connect the Ethernet cable directly to the computer.
Recover Backup: See the following article for information on How to access and download previous copies of Revit cloud models.

Clean uninstall and Reinstall: See the following article for steps to do a clean uninstall: How to Complete a Clean Uninstall of Revit products.

Additional Articles

For more articles on this error, see the following link: This operation could not be completed

Products:

Revit; Revit Cloud Worksharing; BIM 360; Construction Cloud;

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