"Failed to open document" when creating a Revit file from a template

Autodesk Support

Mar 14, 2024

Products and versions covered

Issue:

When creating a Revit project from a template stored on Dropbox the following error is seen:

Revit

Failed to open document.

User-added image

  • If the template file is opened:

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  • The following entries can be seen in the journal file:
' [Jrn.ModelOperation] Rvt.Attr.Scenario: ModelOpen COMMON.OS_VERSION:  Rvt.Attr.ModelVerEpisode: 00000000-0000-0000-0000-000000000000 -1Rvt.Attr.ModelPath: Backup File[3912693039722421313] Rvt.Attr.ModelSize: 0 Rvt.Attr.DetectDuration: -1 Rvt.Attr.Worksharing: UnknownWorksharingState Rvt.Attr.ModelState: InvalidOleStructure 
  'C 06-Jun-2023 10:10:06.227;   4:< Load exception "COleException", code=0x80004005: Unspecified error 
  'C 06-Jun-2023 10:10:06.227;   4:< COleServerDoc::ReportSaveLoadException 
  ' 4:< TaskDialog "Failed to open document."

Causes:

  • Dropbox is no longer syncing the files to Windows.
  • The files listed in the Dropbox folder in the Windows File Explorer are 0 KB.

Solution:

See the following article for troubleshooting this behavior: Revit Journal records "COleException", code=0x80004005: Unspecified error

Products:

Revit Product Family;

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