Team Admin of Fusion Hub is no longer with the company

Autodesk Support

Feb 14, 2025

Products and versions covered

Issue:

The Admin of a Fusion hub is no longer with the company. The company/current Fusion team members would like to do the following: 

  • Change access to files in the hub.
  • Team Admin rights need to be reassigned to another individual.
  • Projects need to be transferred from the former employee's team hub to another.
  • A new team member needs to be added.
  • Shared files are from inactive Fusion Education version.

Solution:

Note: To proceed, the Autodesk Account credentials of both the former team admin and the new desired team admin are required. 

To restore access to the credentials of an Autodesk account with a company email domain

  1. Contact the company IT Department to confirm access to the former employee's mailbox.
    • If the email account has been deleted, re-enable the account. 
  2. Attempt to sign in to Fusion Team using the email of the former employee who is a team admin.
  3. Use the option to recover the password.
  4. In the former employee's mailbox, use the recover password email to change/recover the account password.
  5. Sign in with the former employee's account and the recovered password. 

To reassign the Administrator of the Team Hub

  1. Navigate to the Fusion Hub at Fusion Hub's Dashboard. 
  2. Sign in with the credentials of the former employee, recovered in above section if needed. 
  3. Click the profile icon in the top-right corner to access the admin portal. 
The Admin tab within a Team Hub.
  1. See Administer team members and roles for inviting any necessary users to the hub. 
  2. See How to add a Team Administrator in a Autodesk Fusion Team Hub to reassign admin roles of the hub. 
  3. Sign out.
  4. Log back in to with the credentials of the newly assigned Administrator of the hub.
  5. Navigate to the Admin portal (step 3) and go to the Members and Roles tab. 
  6. Select the name of the former employee.
  7. Click Deactivate. (Note: This will not remove the previous administrator from the member list but will set them as an inactive member.)


Transfer the data from Single User Storage to Team Hub

If the data is stored in Single User Storage where the Admin is inactive:

  1. Navigate to the Fusion Hub at Fusion Hub's Dashboard. 
  2. Sign in with the credentials of the former employee, recovered in above section if needed. 
  3. Follow the steps from this article: How to transfer Fusion projects from Single User Storage to a Fusion Team Hub. 

Products:

Fusion;

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