How to Use the Installation Log Collection Tool

Autodesk Support

Dec 6, 2024

Products and versions covered

Issue:

The Installation Log Collection Tool collects logs related to Autodesk products installed. This information is helpful when troubleshooting installation issues.

The tool automatically collects and archives the following files into a zip format:

version xml
install db, package db, and localcache db
logs
Files with .log extension located in the System Temp and the user's TEMP directory.
(Windows only) All registry entries under HKLM\SOFTWARE\Autodesk and HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
(Windows only) Access Assets folder

Environment:

Windows 11
Windows 10
macOS Catalina version 10.15.7 and later
CentOS 7

Solution:

Log File Collection Instructions

Download the Log Collection Tool for the following:
- Windows
- macOS
- Linux
Do one of the following to collect all log files:
- On Windows:
  - Double-click the AdskODISLogCollectionTool executable OR
  - Go to the command line prompt and run the command: .\AdskODISLogCollectionTool.exe
- On macOS and Linux:
  - Add execute permission using the following command: chmod a+x ./AdskODISLogCollectionTool
  - Double-click the executable or run from terminal: ./AdskODISLogCollectionTool

Note: on macOS, running AdskODISLogCollectionTool may give you security warning message as below.

Screen Shot 2021-07-12 at 2.52.01 PM.png

To change the settings, perform the following steps:

From the Apple menu, select System Preferences.
Select Security & Privacy.
Click Open Anyway. Note: If Open Anyway option is not visible. Control-click the app icon, then choose Open from the shortcut menu.