How to attach files to Support Requests

Autodesk Support

Dec 5, 2024

Products and versions covered

How to attach large files to support cases.

Larger files (over 8MBs) cannot be readily sent through e-mail. Instead they should be attached to the case. Files up to 2GB can be attached.

Note: If you have access to multiple accounts, and don't see the case, make sure to set the CSN Account Filter to All.

Note: While there is text indicating a limit of 100MB per file, larger files can be uploaded.

From the Manage page, click the Autodesk Assistant icon to access the AI assistant and create cases.

Alternatively, go to https://www.autodesk.com/gethelp.
Select the support option that most closely matches your issue/question.
1. For issues with installing (software won't open) choose "Downloading & installing software".
2. For issues when using the software, choose "Using and troubleshooting my software".
In the next dialog select the kind of support question. This has an effect for the routing - to get the best specialist for your kind of task.
Select a product and enter a description. Click "See options" to show more available options, depending on the subscription contract, available for you.
Follow the introduction on the next dialogs to finalize the case creation process. You are also able to attach files directly to the case at the end of the process.

All Products;

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