How to contact Technical Support for requests regarding the Autodesk Construction Cloud platform

Autodesk Support

Oct 8, 2023


Products and versions covered


Issue:

How to contact Technical Support for requests regarding the Autodesk Construction Cloud platform:
  • Autodesk Docs.
  • Autodesk BIM Collaborate.
  • Autodesk BIM Collaborate Pro.
  • Autodesk Build.
  • Autodesk Takeoff.

Solution:

To provide easy access to Autodesk specialists, in-product support is now available for Autodesk Construction Cloud. 

To contact Autodesk Technical Support for support questions related to the Autodesk Construction Cloud platform, follow the steps below:
  1. Login to your Autodesk Construction Cloud project.
  2. From the module selector, select the one for which you would like to report a problem.
  3. Click the question mark (?) button at the right upper side of the page, next to the profile menu.
  4. Select Contact Support.
  5. Type in your question and follow the automated instructions.
  6. To skip automated troubleshooting, type "Contact Support".
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To contact Autodesk Technical Support for BIM 360 projects, please use this Contact Support page.

Products:

BIM 360;


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