How to collect the Diagnostic Log Files for Fusion

Autodesk Support

May 2, 2024

Products and versions covered

Issue:

How to collect the Diagnostic Log Files for Fusion.

Solution:

To collect the log files from Fusion, perform the following. Alternatively, use the Gather System Information command from Fusion 360 Service Utility to log files, also a system information, and network diagnostics. This is preferred when working with technical support. 
  1. Start Fusion.
  2. Click the question mark (?) in the upper right corner of Fusion. 
  3. Select Support and Diagnostics from the drop-down menu. 
  4. Select Diagnostic Log Files.
Fusion Help, Support and Diagnostic, Diagnostic Log Files
  1. Click Show in Finder once the dialogue appears. 
Dignostic Log Files dialog window, Your Fusion 360 log files have been collected in Fusion360DiagnosticLog.zip
  1. You will be taken to Fusion360DiagnosticLogs.zip, which contains the log files. 
 

Products:

Fusion;

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