& Construction
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Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
& Manufacturing
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Professional CAD/CAM tools built on Inventor and AutoCAD
Integrated BIM tools, including Revit, AutoCAD, and Civil 3D
Professional CAD/CAM tools built on Inventor and AutoCAD
Autodesk Support
Oct 8, 2023
Products and versions covered
When starting an Autodesk product for Windows, this following error message appears:
The Autodesk license server cannot be found. Various issues can cause this problem, including:
Windows Event Viewer may show following error:
Event Name: Schannel The certificate received from the remote server has not validated correctly. The error code is 0x80092012. The SSL connection request has failed. The attached data contains the server certificate.
Or
Event Name : Schannel The certificate received from the remote server has not validated correctly. The error code is 0x80092012. The TLS connection request has failed.
Compromised Root Certificates for a single-user subscription product with a serial number.
HTTPS Inspection could break the certificate revocation check.
a. Press Windows Start.
b. Type certmgr.msc.
c. Press Enter.
Issued To | Issued By |
Go Daddy Class 2 Certification Authority | Go Daddy Class 2 Certification Authority |
DigiCert Global Root CA | DigiCert Global Root CA |
DigiCert High Assurance EV Root CA | DigiCert High Assurance EV Root CA |
GlobalSign | GlobalSign |
GlobalSign Root CA | GlobalSign Root CA |
Starfield Class 2 Certification Authority | Starfield Class 2 Certification Authority |
Thawte Timestamping CA | Thawte Timestamping CA |
VeriSign Universal Root Certification Authority | VeriSign Universal Root Certification Authority |
Note: If domain has a GPO that restricts third-party certificate registration or revocation, consult the following article:
Single-user or sign in option is missing from the Let's Get Started Screen due to compromised root certificates
See other possible solutions for:
Error: "Establish an Internet connection to continue" when starting Autodesk software
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