How to reinstall Microsoft Visual C++ Runtime Libraries from an Autodesk software installation package

Autodesk Support

Oct 8, 2023


Products and versions covered


Issue:

How to reinstall the Microsoft Visual C++ Runtime Libraries that are specifically included with Autodesk software in order to correct a problem with it, such as a "general failure" during installation (due to a conflict with installer prerequisites) or any type of misbehavior or crash during normal operation.

Solution:

Do the following: 
  1. Go to Control Panel > Uninstall A Program.
  2. Select all installed Microsoft Visual C++ Redistributables and click Uninstall.
  3. Download the Microsoft Install and Uninstall Troubleshooter (previously known as Microsoft Fix It).
  4. Run the Microsoft Install and Uninstall Troubleshooter tool to verify that all vestiges of the Microsoft Visual C++ Redistributables are uninstalled, if not uninstall them with the tool.
  5. Download the complete installation package for your Autodesk product, which includes all the Microsoft Visual C++ Redistributables required for it. 
  6. Sign into your Autodesk Account and go to All Products and Services and download your Autodesk Product.
  7. Note the location the Microsoft Visual C++ Redistributables in the downloaded or extracted product installers in the following folders:
  • 3rdParty\x86\VCRedist\
  • 3rdParty\x64\VCRedist\

For example, the Redistributable installers for AutoCAD 2019 are located here:

C:\Autodesk\AutoCAD_2019_English_Win_64bit_dlm\3rdParty\x86\VCRedist\
C:\Autodesk\AutoCAD_2019_English_Win_64bit_dlm\3rdParty\x64\VCRedist\

Note: The Universal C Runtime (UCRT) installer is in this folder: 3rdParty\ucrt

For example, the UCRT for AutoCAD 2019 is located here:
      C:\Autodesk\AutoCAD_2019_English_Win_64bit_dlm\3rdParty\ucrt
  1. Install the Redistributables in the following order:
    1. Install the lowest redistributable version in x86\VCRedist\ first, then install the same version from x64\VCRedist.
    2. Install the next lowest version in x86, the same version in x64, and so on.
Note: Install only the x86 version of the Redistributables on 32-bit systems, but install both the x86 and x64 versions on 64-bit systems.

Products:

3ds Max; Alias Products; AutoCAD Products; Inventor Products; Navisworks Products; Revit Product Family; Arnold;


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