How to transfer ownership of a Fusion Team Hub or BIM 360 Team Hub

Autodesk Support

Jan 29, 2025

Products and versions covered

Users reported that a business hub in Fusion Team or BIM 360 Team requires an owner change due to:

An employee leaving the company.
A new account does not have all privileges to the drawings/files database.
"Basic Access" is displayed for the new Team Admin of the Cloud Storage owned by another user.
There is a need to transfer ownership of the Team Hub to someone within the company.

Contact Autodesk Technical Support for hub owner change. The following details are required:

Notes:

Once the hub owner has changed, there is a possibility that Admin rights will need to be assigned to closed projects in Fusion. See: How to change or assign admin rights on projects in Fusion.
The new hub owner must not own another business or education hub. See: Unable to create multiple Team Hubs in Fusion.

If the Hub transfer is not possible, try assigning another Team Admin to give them Administrator privileges. See How to add a Team Administrator in a Autodesk Fusion Team Hub.
For a Fusion Team Hub, follow the article Fusion Team Admin is no longer with the company.

Fusion; BIM 360 Team;

Was this information helpful?

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.