"Important components are missing. Install them now for the best product experience" when installing Autodesk software

Autodesk Support

Oct 25, 2024

Products and versions covered

Issue:

When installing the following Products, there are warning messages displayed. 
  • Installation Incomplete. The components did not install successfully, but basic Autodesk Maya 2020 functions are available. 
  • Important components are missing. Install them now for the best product experience.
  • Install Incomplete. The following component failed to install : Autodesk Maya 2020 essentials
  • Some components did not install successfully, but basic VRED 2021 functions are available
The warning may occur when installing the following product versions which use new Installation Framework: 
  • Maya 2020
  • Maya 2020 Update1
  • VRED 2021
  • 3ds Max 2021
  • Revit 2021
  • All other Autodesk software using the Improved Installation Services.
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Causes:

This is due to Autodesk Genuine Software (AGS) is flagged as an "Essential" installation item and when there is a higher version of AGS already installed, it will show the warning message.
 
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Solution:


If you are using the product installer obtained from a Download or Custom Install download method , try replacing the original C:\Autodesk\productinstaller\x64\AGS\pkg.AGS.xml file in the installer package with the attached one .

  • For example, the default pkg.AGS.xml file location for Autodesk 3ds Max 2021 is C:\Autodesk\Autodesk_3ds_Max_2021_EFGJKPS_Win_64bit\x64\AGS\
NOTE: Depending on your Internet browser, the attached pkg.AGS.xml file may lose .xml extension or it may be replaced by .zip. If this occurs rename the downloaded file to pkg.AGS.xml and then replace the original file as mentioned above.
 

You may also ignore the message, the installation is successful and the product works.

Attachments:

pkg.xml;

Products:

3ds Max; Maya; Maya LT; Revit Product Family;

Versions:

2020; 2021; 2022;

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