"Installation incomplete. Some product failed to install" due to error code 1631 when installing Autodesk 2021 products

Autodesk Support

Oct 8, 2023

Products and versions covered

Issue:

When installing version 2021 of an Autodesk software product, the following error message may appear:

"Installation incomplete. Some products failed to install.
Install error 1631. The Windows Installer service failed to start. Contact your support personal."

error 1631 with 2021 product install


The Install log stored in the %TEMP% folder, may show the following messages referring to an error code 1603: 

Error Context LicensingCustomAction.licRegister [I] [16:34:25:893]: Running helper with params: "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\10.1.0.3194\helper\AdskLicensingInstHelper.exe" register -pk 057M1 -pv 2021.0.0.F -cf "C:\Autodesk\AutoCAD_LT_2021_SWL_English_Win_64bit_dlm\x64\acadlt\AutoCADLTConfig.pit" -el US -sn 000-00000000 -sk 00000
LicensingCustomAction.licRegister [I] [16:34:56:053]: process exit code: 100
LicensingCustomAction.licRegister [E] [16:34:56:054]: exit code: 0, output: (500)(error while saving feature:timed-out after 30.0 sec(s) waiting for Agent to connect)
hint: might be caused by invalid feature for current pit file
. Action ended Return value 3
LicensingCustomAction.licRegister [I] [16:34:56:054]: szSectionData: 
CustomAction licRegister.8B858D99_2C63_4281_AE43_6782314CCC1B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
LicensingCustomAction.licIsSvcUpgraded [I] [18:10:26:249]: Running helper with params: "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\10.1.1.66\helper\AdskLicensingInstHelper.exe" upgrade isUpgraded
LicensingCustomAction.licIsSvcUpgraded [E] [18:10:26:250]: CreateProcess() API failed: 193. Action ended Return value 3
LicensingCustomAction.licIsSvcUpgraded [E] [18:10:26:251]: Failed to upgrade: 
CustomAction licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Solution:

In order to solve the issue, try the following:
  1. Important: Disable any antivirus and/or firewall temporarily.
  2. Uninstall the Autodesk Licensing Service. See: How to uninstall Autodesk Desktop Licensing Service.
  3. Reinstall it. See: How to download and install Autodesk Desktop Licensing Service.
  4. Attempt to install the product again.

Products:

All Desktop Products;

Versions:

2021; 2022;

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