Multiple users unable to access Revit model, "The model could not be opened: The parameter is incorrect." in the Revit Journal

Autodesk Support

Jan 2, 2025

Products and versions covered

Issue:

Users reported that specific Revit Cloud Workshared models or models on BIM 360 are unable to be opened with the following message and snippet in the journal:

Open Model

This operation could not be completed. Please try again.

Open Model - This operation could not be completed 

Journal Snippet

'status: ERROR : Cannot connect to central model 
' 0:< ::57:: Delta VM: Avail +15 -> 134209573 MB, Used +0 -> 1800 MB; RAM: Avail +3 -> 14266 MB, Used +3 -> 1228 MB 
' 0:< GUI Resource Usage GDI: Avail 9784, Used 216, User: Used 254 
'C 14-Jul-2021 11:34:52.134;   0:< openDocumentFileForUI: The model could not be opened: The parameter is incorrect.
' (COleException 0x80070057) 
'C 14-Jul-2021 11:34:52.146;   0:< Unhandled exception - exception: Autodesk.Revit.Exceptions.InternalException, msg: The model could not be opened: The parameter is incorrect.
' (COleException 0x80070057).

 

Or

DBG_INFO: Couldn't obtain time/date stamp for <Drive>:\<file path>\<file name>.dwg so that cannot correct file create/access/modify time!, the GetLastError is 6: line 1998 of d:\ship\2020_px64\source\foundation\utility\fileutil.cp

Environment:

Nasuni File share

Status:

No issue has been identified and the software is behaving as designed.

Additional Information:

Error is related to linked file which cannot be accessed through Nasuni file share.

Workaround:

Check with Nasuni to see if there is an update available that will address this behavior.

Also, see the following article for related error: Not compatible or not found message for workshared Revit model on Nasuni

See Also:

Additional Articles

For more articles on this operation could not be completed error, see the following link: "This operation could not be completed." when opening cloud model in Revit.

Products:

Revit Product Family; Revit Cloud Worksharing; BIM 360 Docs;

Versions:

2019; 2020; 2021; 2025;

Incident ID:

179722

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