Overview of Gather System Information command from Fusion Service Utility

Autodesk Support

Nov 29, 2023

Products and versions covered

Issue:

From the Fusion Service Utility, there is a command to Gather System Information. This command is helpful for sharing information about Fusion and your computer with Autodesk (like when submitting a support request).

Note: See How to launch the Fusion Service Utility for invoking the tool.

Solution:

This solution will collect application, installation, and web service log files as well as a system information from your computer to help reduce iterations and improve efficiencies when requesting help.

To Gather System Information:

Launch Fusion Service Utility. See How to launch the Fusion Service Utility.

The Service Utility may be manually invoked in-product from the Help > Support and Diagnostics > Service Utility command.