"Processing error..." appears in ACC Docs or BIM 360 Document Management next to Revit models

Autodesk Support

Feb 25, 2025

Products and versions covered

Issue:

Users reported that when publishing a specific Revit model to Autodesk Construction Cloud (ACC) Docs or BIM 360 Document Management, the file processing is not completed on the web browser and the following message is displayed:

"Processing error. Some commands aren't available."

Processing error. Some commands aren't available.

Causes:

Revit publish settings contain large numbers of 2D views and sheets or complex elements causing system timeouts.
"Show Ambient Shadows" is checked in the Graphic Display options leading to longer raster processing.
Model complexity leading to "out of memory" message while publishing files from Revit.

Solution:

To resolve this issue, try the following:

Review published 2D Views and Sheets

Reduce the number of 2D Views and Sheets from the Revit publish setting
Or create a set of published views
Republish the model to ACC Docs or BIM 360 Document Management.

Purge the file

Run the Purge Unused command
If multiple elements are shown (a few thousand) reduce them
Sync the changes
Republish the model to ACC Docs or BIM 360 Document Management
Repeat the steps for linked files.

Sync and republish

Apply some changes to the complex elements in the model
Sync to Central
Publish to ACC Docs or BIM 360 Document Management from Revit Home.

Deselect Ambient Shadows in Graphic Display Options

Change the visual style from realistic to consistent colors or shaded in Graphic Display Options

Products:

Revit; Revit Cloud Worksharing; BIM 360 Docs; Construction Cloud;

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