"Autodesk Revit has stopped working" when opening Revit

Autodesk Support

Oct 8, 2023

Products and versions covered

Issue:

Launching Revit the error message below appears and software doesn't start:

"Autodesk Revit has stopped working"

User-added image

Causes:

The Windows Error Reporting system has determined that the application is no longer responding and presents the alert.

Solution:

Please, follow these steps and retest the behavior afterwards:

Close all Revit sessions on your computer.
Go to Windows > Start > Search field and type %temp%.
Hit Enter.
Clear all instances in the Windows Temp folder.
Skip all instances Windows reports to be in use.

If clearing the Temp folder does not clear the issue, try closing all open documents, turn off hardware acceleration, and retest.

If clearing the Temp folder and turning off hardware acceleration does not clear the issue, there are two more approaches to track down the cause of this error:

Check the Windows Error Report log (to see what Windows recorded as the problem).
Install last Windows Security Update.

If the Event log shows the following entries, see this article: Error "Revit has stopped working" and then Revit 2017 shuts down

Faulting module name: RevitDB.dll
Exception code: 0xc0000005

Check the Revit journal file to see if it shows a problem prior to the error.

In some case the issue might be related to the Antivirus (Trend-Micro, Kaspersky, Sophos...).
Disabling or even uninstalling it could solve the issue.

If the steps above do not lead to a solution, cleanly uninstall and then reinstall Revit and follow the instructions highlighted in this article.

If the information above does not lead to a solution, see the following article with more information on other causes for crashes:

Troubleshooting Revit crashes

Products:

Revit Product Family;

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