"Revit cannot load {File} because the add-in that provides that resource is not installed" loading link in Revit cloud model

Autodesk Support

Mar 15, 2025

Products and versions covered

Issue:

When loading or reloading a link in a cloud-based Revit model, the following error is received:

Missing Add-ins

Revit cannot load {File} because the add-in that provides that resource is not installed.

 

Revit cannot load BIM 360:// {File} because the add-in that provides that resource is not installed

Revit cannot load Autodesk Docs:// {File} because the add-in that provides that resource is not installed    
 

Causes:

  • The link contains a nested link and Revit does not have access to the nested cloud model.
  • The link is a composite (ZIP) file being accessed through the Desktop Connector.
  • Desktop Connector is not installed or running.

Solution:

Nested Link

  • Open the link, unload the nested cloud links (or set their attachment type to Overlay), save, and then link the updated model.
  • Alternatively, request access to the cloud project that contains the nested cloud link.

Desktop Connector

Opening Model

If this error is showing up when opening a model, see the following article: " references Revit add-ins that are not installed" error opening Revit cloud model

Products:

Revit; Revit Cloud Worksharing; BIM 360; Construction Cloud; Desktop Connector;

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