"The required connection to Autodesk for license validation could not be established" on the Let's Get Started screen when launching an Autodesk software

Autodesk Support

Feb 28, 2025

Products and versions covered

Issue:

Users reported that upon launching an Autodesk software, on the Let's Get Started screen, the option to sign in with your Autodesk Account is missing. The following error message is shown:

The required connection to Autodesk for license validation could not be established, blocking the named user licensing workflows. Check your Internet settings of click here to know more.

Environment:

Proxy-secured environment.

Causes:

Proxy filtering the connection.
HTTPS/SSL Inspection.
Conflicting security software or services.

Solution:

Install pending licensing service updates

Visit the link to download and install latest version of Autodesk Licensing services : Autodesk Licensing Service download

Note: Consult with your System/Network Administrator to perform the following steps:

Proxy filtering the connection

Consult with your network administrator and make sure that the Autodesk domains can be reached through your proxy and firewall.
Refer to: Which URLs/Protocols need to be allowed for Autodesk Subscription Licensing.

HTTPS/SSL Inspection

Make sure no HTTPS/SSL Inspection is performed for the domains *.autodesk.com.

Conflicting security software or services

Check if any of the Autodesk Licensing Service: Known Conflicting Applications are installed.
Test by disabling or uninstalling the security software or service.
Restart the computer.
Verify if the issue is resolved.

Products:

All Desktop Products;

Was this information helpful?

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

Ask the Assistant

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support