"This operation could not be completed. Please try again" when opening a cloud work-shared model in Revit

Autodesk Support

Dec 11, 2024

Products and versions covered

Issue:

When open a cloud work-shared model in Revit the following error appears:

 

Open Model

"This operation could not be completed. Please try again"


This operation could not be completed. Please try again. 

Additional error in case that the model can be opened with Worksets Off and Add/Reload linked file using Desktop Connector:

 

Revit

"Failed to open document"
Failed to open document. 

Causes:

Desktop Connector is not able to download the cached version of linked files due to Privacy Windows settings. The Automatic file downloads is turned off.

Solution:

To open workshared model without errors:

  1. Go to Windows Privacy Settings.
  2. Open Automatic file downloads.
  3. Switch this setting to Allow.

Note: This might require IT/Admin intervention.

Automatic file downloads 
 

Products:

Revit Product Family; Revit Cloud Worksharing; Desktop Connector;

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