Unable to add new or reload an IFC link via Desktop Connector in opened Cloud model in Revit 2019.0.2 version and earlier

Autodesk Support

Oct 8, 2023

Products and versions covered

Issue:

Users reported that in Revit 2019.0.2 version and earlier cannot add an IFC link to the model cloud by using Autodesk Desktop Connector.

IFC Files are located and present in Autodesk Desktop Connector and while accessing to BIM project via Web Browser.
Automatic generated <filename>.ifc.rvt files are also located in Autodesk Desktop Connector and BIM 360.

After an IFC link is added and the model is synchronized, opening the same cloud model later results in a "Not Found" status in Manage tab

Manage Project panel

(Manage Links)

IFC tab.

Environment:

Autodesk Desktop Connector 12.5.0.999

And one of the following:

BIM 360 Docs
BIM 360 Design

Status:

This incident has been resolved in:

Revit 2019.1

To install updates, open the Autodesk desktop app and click My Updates. To install a new version of your Autodesk software, open the Autodesk desktop app, sign in, and click My Products. To use a web browser to install updates or a new version, sign in to Autodesk Account. (Your access to new versions or updates depends on your Autodesk software entitlements.)

Additional Information:

Workaround:

Try installing the most recent version of Desktop Connector:
Install Desktop Connector | Desktop Connector | Autodesk Knowledge Network

Alternatively, Open the IFC file locally and save it as a Revit file, follow the steps:

Open the IFC file in Revit locally
Save it as an *.RVT file.
Then upload the model on BIM 360.
Add a new Revit Link using one of :

External Resources Icon (Direct Connection with BIM project)
Autodesk Desktop Connector.

Note: All users should have the Cached status for this files in the Desktop Connector to have the Loaded status for link in Revit.

Products:

Revit Product Family; Revit Cloud Worksharing; BIM 360;

Versions:

2019; 2018;

Incident ID:

124273

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