"A fatal error has occurred. The application will be terminated." error while using an Autodesk product

Autodesk Support

Sep 25, 2024

Products and versions covered

Issue:

While working in Autodesk software the product crashes with an error message, such as the following:
 

Revit

"A fatal error has occurred. The application will be terminated. You have the opportunity to save recovery files for all of your changed projects. Would you like to save a recovery file?"


Fatal error
 
 
 

Causes:

The error may be related to the graphics system (hardware/driver).

Solution:

The following actions may reduce the frequency of this error:

  • Get Recommended Driver from Autodesk: Check if there is a certified driver available through the following page: Find Graphics Hardware. If a certified driver is available, download/install the certified driver.

    • Note: Due to Windows updates of .NET, if the recommended driver is older than six months old, considered using the latest driver instead.

  • Get Latest Driver from Vendor: If there is no certified driver available, go to the graphics card vendor site and update to the latest graphics driver that they provide.

  • Adjust Hardware Settings: If the graphics card driver cannot be updated to a newer version, try to turn off hardware acceleration in the Options dialog box.

  • Use high-performance graphics: See How to configure Autodesk software to use high performance graphics.

Products:

Maya; All Desktop Products;

Was this information helpful?

Need help? Ask the Autodesk Assistant!

The Assistant can help you find answers or contact an agent.

Ask the Assistant

What level of support do you have?

Different subscription plans provide distinct categories of support. Find out the level of support for your plan.

View levels of support