What IP addresses, URLs, URIs, and domains are used for BIM 360 services?

Autodesk Support

Mar 20, 2025

Products and versions covered

Issue:

This article contains the following information:
  • General advice on how to troubleshoot security-related connectivity issues to BIM 360 services.
  • Reference to the IP addresses, URLs, and domains used by BIM 360 for accessing BIM 360 services and to receiving email.

Solution:

To troubleshoot security-related connectivity issues to BIM 360 services:

If you are encountering connectivity issues to BIM 360 services, try to identify the security feature that is causing the issue:

  • Antivirus/ Antimalware systems.
  • Proxy Server.
  • VPN (Virtual Private Network).
  • Firewall.
  • Spam filter.

Ask your IT department to help you identify the security feature that is blocking the traffic.
For example, proxy servers or Antimalware software can be deactivated temporarily in a test environment to test the affected workflows with simple test data, unrelated to confidential project data.
If this approach helps, contact the affected software vendor to check the best setting for your environment. 

Note: Autodesk Cloud services are hosted on Amazon Web Services (AWS) Servers in the US-East region (Americas Data Center) and the Europe (Ireland) region (European Data Center). Go to cloudping.info to test the connection to AWS servers from within your company network.

 

Domains used by the BIM 360 platform:

The following domains need to be available for connection. Refer to the information under "See Also" for more specific recommendations.

  • *.autodesk.com
  • *.google-analytics.com
  • *.cloudfront.net
  • *.virtualearth.net
  • *.autocadws.com
  • *.newrelic.com
  • *.akamaiedge.net
  • *.amazonaws.com
  • *.s3.amazon.com
  • *.edgekey.net
  • *.getsatisfaction.com
  • *.autodesk360.com 
  • *.skyscraper.autodesk.com
  • *.js-agent.newrelic.com
  • *.hotjar.com
  • *.optimizely.com      
  • *.autocadws.com
  • *.launchdarkly.com
  •  *browser-intake-datadoghq.com

 
The following domains are used for notification emails from BIM 360 services:

  • *autodesk.com
  • *eu.autodesk.com
  • *velaserver.com
  • *velasystems.com
  • *sendgrid.net
  • *sendgrid.com


IP addresses:

IP addresses and ranges are subject to constant change and cannot be listed here. Use the preceding domains instead. 

Products:

BIM 360;

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