What IP addresses, URLs, URIs, and domains are used for BIM 360 services?

Autodesk Support

May 2, 2024

Products and versions covered

Issue:

This article contains the following information:
  • General advice on how to troubleshoot security-related connectivity issues to BIM 360 services.
  • Reference to the IP addresses, URLs, and domains used by BIM 360 for accessing BIM 360 services and to receiving email.

Solution:

To troubleshoot security-related connectivity issues to BIM 360 services:

If you are encountering connectivity issues to BIM 360 services, try to identify the security feature that is causing the issue:
  • Antivirus/ Antimalware systems
  • Proxy Server
  • VPN (Virtual Private Network)
  • Firewall
  • Spam filter

Ask your IT department to help you identify the security feature that is blocking the traffic. (For example, proxy servers or Antimalware software can be deactivated temporarily in a test environment to test the affected workflows with simple test data, unrelated to confidential project data)

Note: Autodesk Cloud services are hosted on Amazon Web Services (AWS) Servers in the US-East region (Americas Data Center) and the Europe (Ireland) region (European Data Center). Go to cloudping.info to test the connection to AWS servers from within your company network.

 

Add the necessary exceptions:

The following domains may need to be added as exceptions. Refer to the information under "See Also" for more specific recommendations.

  • *.autodesk.com
  • *.google-analytics.com
  • *.cloudfront.net
  • *.virtualearth.net
  • *.autocadws.com
  • *.newrelic.com
  • *.akamaiedge.net
  • *.amazonaws.com
  • *.s3.amazon.com
  • *.edgekey.net
  • *.getsatisfaction.com
  • *.autodesk360.com 
  • *.skyscraper.autodesk.com
  • *.js-agent.newrelic.com
  • *.hotjar.com
  • *.optimizely.com      
  • *.autocadws.com
  • *.launchdarkly.com
  •  *browser-intake-datadoghq.com

 

Add exceptions to email spam filters:

Add the following exceptions to the spam filter to unblock notification emails from BIM 360 services:
  • *autodesk.com
  • *eu.autodesk.com
  • *velaserver.com
  • *velasystems.com
  • *sendgrid.net
  • *sendgrid.com
 

IP addresses:

IP addresses and ranges are subject to constant change and cannot be listed here. Use the exceptions for the preceding domains instead.




 

Products:

BIM 360;

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