"Airsyn.exe has stopped working" shows when viewing results in Moldflow

Autodesk Support

Oct 8, 2023


Products and versions covered


Issue:

When using Moldflow, reviewing certain results causes a message to show and results in the program closing:

AirSyn.exe

AirSyn.exe has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is
available.

User-added image

Causes:

This is message is usually related to an issue with the graphics card.

Solution:

Ensure the system's graphics driver is up to date and the PC is using a workstation graphics card.

 

Products:

Moldflow Adviser; Moldflow Insight;


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