Autodesk software with named user license requires a serial number to activate

Autodesk Support

Oct 15, 2024


Products and versions covered


Issue:

When launching an Autodesk product, it asks for a serial number even though a named user license has been purchased.
 

Solution:

Follow these steps to resolve the issue:

  1. Reset the software license. See How to change or reset a license for Autodesk software.

  2. Run the software.
  3. On the Let's Get Started window, select "Sign in with your Autodesk ID" or "Sign In".

Attachments:

LGS.data; LGS.zip;

Products:

All Desktop Products;


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